Customer Service Agent - Homeworking Roles

Role Responsibility:

Customer Service Agent – New Year, New Career!

Location: Home/G4S Contact Centre, Wath-upon-Dearne, Rotherham, S63 7ER (Onsite working for first 6 weeks including training)

Start Date: January 2025

Contract Type: Full-Time - Permanent

Hours: 37.5 hours per week Monday to Friday, between the hours of 7:45am and 7:45pm

Salary: £22,369.34 per annum, plus bonus (up to £1,400 per annum performance related bonus)

About the Role

Kick-start 2025 with a fulfilling new role as a Customer Service Agent with G4S. This position involves handling inbound enquiries from individuals seeking support with our clients' services. You’ll play a vital role in helping callers navigate complex, often sensitive situations – making a real difference in people’s lives.

Key Responsibilities

• Answer a variety of inbound enquiries with professionalism, clarity, and accuracy.
• Communicate effectively and liaise with customers, relative client departments, and management.
• Maintain a high level of empathy and patience, helping customers through challenging and sensitive conversations.
• Keep accurate and timely records of all communication contacts with customers using our CRM systems.
• Keep up-to-date with briefs and news articles to remain fully informed with company and legislative changes.

The Ideal Candidate:

What We’re Looking For

• Empathy and Patience: Essential qualities for understanding and assisting customers facing difficult situations.
• Strong Communication Skills: Ability to listen actively and provide accurate and clear responses.
• Supportive Nature: A natural inclination to help others and offer reassurance in moments of uncertainty.
• Resilience and Reliability: Ability to remain calm and focused under pressure, handling high call volumes with professionalism.
• Teamwork: Ability to work independently and as part of a supportive team.
• IT Skills: Be IT literate, specifically experienced in using Google packages. Ability to maintain accurate customer records and document interactions using our CRM system.

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below:

• Progression, training and development catered to you
• Discounts on high street shops and brands including several leading high street brands, retailers, and travel suppliers
• Refer A Friend incentives - £500
• Free Tea & Coffee
• Free Onsite Parking
• Charity Work
• Company pension scheme with employer contributions
• G4S Life Assurance Scheme
• Subsidised healthcare plan
• Charity work - Match-IT and Payroll Giving
• Confidential Counselling Services
• 24/7 support specialising in health and medical

We encourage applications from people from all ages and backgrounds and aim to have a workforce that represents the wider society that we serve at G4S ESS. We pride ourselves on being an employer of choice. We champion diversity, inclusion, and well-being and aim to create a workplace where everyone feels valued and a sense of belonging.

Apply Now!

Ready to make a fresh start in 2025? If you’re compassionate, resilient, and dedicated to helping others, we’d love to hear from you. Apply today and take the first step toward a rewarding career as a Customer Service Agent with G4S.

Please contact our recruitment team at careersatg4s@uk.g4s.com to discuss any access needs, reasonable adjustments, or additional support that may be required at any point during the recruitment process.