Contract Director

Chartwells Independent; London; On-site; GBP 40,000 - 80,000

Job description

Do you have experience in managing the provision of soft services, predominantly catering and cleaning within a Mental Health setting? If so then please come and join our team as a Soft FM Contract Director.

We are dedicated to delivering high-quality products and services to our clients while fostering a dynamic and inclusive workplace. As we continue to expand, we are looking for an experienced and commercially-minded Contract Director to collaborate with our Mental Health NHS teams, managing the Soft Facilities Management (FM) service. This role is pivotal in ensuring the efficient delivery of Soft Facilities Management (FM) services, including cleaning, catering, portering, and retail operations. You will play a key role in driving financial performance, ensuring compliance, and enhancing customer satisfaction.

This role involves strategic planning, contract negotiation, compliance monitoring, and team leadership, fostering a high-performance culture, to ensure that our contracts are managed commercially efficiently and effectively. The ideal candidate will possess a strong background in Mental Health and soft FM Contract management, excellent negotiation skills, and the ability to work collaboratively with various stakeholders.

Key Responsibilities

• Commercial Management: Oversee financial performance, including budgeting, forecasting, and cost control, ensuring services are delivered within budget while maximizing revenue opportunities.
• Contract Management: Manage and monitor soft FM and retail contracts, ensuring compliance with SLAs and KPIs.
• Operational Excellence: Lead the daily operations of soft FM and retail services to deliver high-quality standards, safety, and customer satisfaction.
• Stakeholder Engagement: Build and maintain strong relationships with hospital management, service providers, and suppliers to ensure alignment and collaboration.
• Team Leadership: Lead and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
• Risk Management: Identify and mitigate risks related to service delivery, compliance, and financial performance, ensuring a safe environment for patients, staff, and visitors.

Qualifications and Experience

• Proven Experience: Significant experience in Soft FM management, preferably in a Mental Health healthcare setting or similar environment.
• Commercial Acumen: Strong financial management skills with a track record of managing budgets effectively and driving revenue growth.
• Leadership Skills: Proven ability to lead and inspire teams, with excellent communication and interpersonal skills.
• Contract Management Expertise: Demonstrated experience managing large-scale contracts and service providers, focusing on quality and compliance.
• Customer Focus: A strong commitment to delivering outstanding customer service within a healthcare or similarly complex environment.
• Problem-Solving Skills: Analytical and strategic thinking abilities to resolve complex challenges effectively.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Unwind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!