Regional Hospitality Manager

Baptist Housing; Greater London; Remote; GBP 60,000 - 80,000

Job description

Surrey, British Columbia | Full Time | Remote with Travel

The Opportunity

At Baptist Housing, we are committed to enriching the lives of seniors through exceptional hospitality services. We are looking for an experienced Regional Hospitality Manager to oversee hospitality services—including dining and housekeeping—across multiple locations.

This is an opportunity for a strategic leader with expertise in multi-site operations, financial oversight, and vendor management to drive excellence in hospitality service delivery. The ideal candidate is highly organized, financially astute, and passionate about creating exceptional resident experiences.

About The Role

As Regional Hospitality Manager, you will be responsible for:

1. Multi-Site Operations: Managing hospitality services across multiple locations, ensuring consistency, efficiency, and quality.
2. Financial & Budget Oversight: Leading budget planning, monitoring expenses, and optimizing costs while upholding service excellence.
3. Vendor & Stakeholder Collaboration: Partnering with outsourced hospitality providers to align services with Baptist Housing’s mission and quality expectations.
4. Service Excellence: Conducting audits and performance reviews to ensure compliance with industry standards and regulatory requirements.
5. Team Leadership & Support: Coaching on-site hospitality managers, resolving operational challenges, and fostering a culture of continuous improvement.
6. Strategic Planning: Developing and implementing initiatives to enhance operational efficiency and resident satisfaction.
7. Site Visits & Travel: Regularly traveling to various sites to assess service quality, troubleshoot issues, and implement improvements.

What You Bring

1. 5+ years of experience in hospitality management, overseeing multi-site operations or large-scale service environments.
2. Strong expertise in budget management, financial reporting, and cost control strategies.
3. Demonstrated ability to optimize labor costs and service delivery in a high-volume environment.
4. Exceptional leadership and coaching skills, with the ability to engage and inspire teams.
5. Excellent problem-solving and communication abilities, especially when managing vendor relationships.
6. Willingness to travel extensively across multiple locations.
7. CSNM (Canadian Society of Nutrition Management) certification is an asset.
8. Experience in senior living, healthcare, or hospitality service management is a plus.

Why You

1. A chance to lead and influence hospitality services across a diverse portfolio of senior living communities.
2. The opportunity to work remotely with flexible travel to engage directly with sites and teams.
3. A mission-driven environment where hospitality plays a key role in creating an exceptional quality of life for residents.
4. Competitive compensation, benefits, and career development opportunities.

If you are a strategic, results-driven hospitality leader who thrives in a multi-site management role, we would love to hear from you!

We offer a competitive compensation package, featuring a yearly salary range between $90,000 and $105,000. Your comprehensive benefits include employer-paid extended health and dental coverage, along with a generous four weeks of vacation. Additionally, we provide RRSP matching contributions and support for your ongoing professional development.

How To Apply

To apply for this position, please click the 'Apply' button, where you can submit your resume and complete the necessary steps to apply for this job. We look forward to reviewing your application!

At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. Joining Baptist Housing means becoming a part of a committed and compassionate team that strives to create a warm and relational community where you can confidently bring your whole self to work, knowing that your contributions are valued and recognized.

Why Work at Baptist Housing?

1. Meaningful Service: Your work matters! You can make a real impact on the lives of our residents. Your role is both fulfilling and purposeful.
2. Supportive & Fun Community: We're more than colleagues. Experience a supportive, safe and fun environment where we take our work seriously, but not ourselves.
3. Recognition & Appreciation: Experience appreciation events and receive recognition awards through our team programs.