After Sales Service Specialist

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With a heritage of 65 years, Natuzzi is one of the most renowned brands in design and luxury furniture. Natuzzi products embed the finest spirit of Italian design and the unique craftsmanship details of “Made in Italy”. Natuzzi distributes its collections worldwide, with a global retail network of 700 mono-brand stores, in addition to galleries.

We take pride in fostering a work environment that's based on employee growth, curiosity, respect, honesty and enthusiasm; one that exceeds expectations every step of the way.

About the role

Natuzzi Italia is searching for Customer Care & Front Office After Sales managers.

Main Responsibilities:

Store Support

1. Store Sales Support
2. Nares Training and Nares issue support
3. Order entry and order management support
4. Consumers credit note management
5. Replacement order management
6. Order entry for spare parts
7. Consumer Loan support
8. Warehouse Management and Logistic Order Support
9. Store Order check (payment not registered, discrepancy on registration, invoice not closed with delivery dates, Balance payment to collect ecc..)
10. Liaising with HQ on all Customer Care issues cancelling orders, delaying production, ordering floor stock and samples
11. Order status report to monitor delivery and delays
12. Distributing company communications and product and services
13. Ensuring timely communications on the above
14. Escalating approval process to Country Manager

New Opening/Refresh

1. Support the Store opening process (from brief to open)
2. Manage the provisioning request for store tools
3. Sample Management and update
4. DS Order Management and update
5. Overstock from floor Management

Claim Front Office (under warranty and extended warranty)

1. Receive the Claim from customer
2. Check the information and related documentation
3. Open claim in Nares
4. Ensure the communication with the Back Office After Sales
5. Ensure the timely update in relation to the claim status vs store and customer

Profile and Main Skills Preferred

1. Customer service mindset and detail oriented
2. Minimum of 3 years in customer service, preferable with experience in both B2B and B2C support
3. Good communication and verbal skills in an inter-functional group
4. Natural curiosity with an ability to problem solve by ‘thinking outside of the box’
5. Experience in Furniture companies
6. Knowledge of Furniture product (sofas, accessories, beds, etc.)

Job details

1. Job hours: Full Time 40 h, Monday to Friday
2. Job location: London
3. Shift hour: 8 hour shift

If the above requirements meet your interest, please apply here by attaching your updated resume/CV*, with in addition a short cover letter to tell us more about you!

In case of your skills match with our needs, we will contact you for a first interview.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Customer Service

Industries

Furniture and Home Furnishings Manufacturing, Retail Furniture and Home Furnishings, and Retail