Guest Experience Expert-(Night Auditor) Full Time Park Lane, London

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Guest Experience Expert-(Night Auditor) Full Time Park Lane, London

Location: London, United Kingdom

Job Category:

Hospitality

EU work permit required:

Yes

Job Reference:

3ba5d846daec

Job Views:

81

Posted:

22.02.2025

Job Description:

LONDON MARRIOTT HOTEL PARK LANE – WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE

Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane. Perfectly placed in the city centre, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London's most famous attractions. Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park. Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a modern gym.

Join us on an exciting journey in the heart of London's luxury hospitality landscape! We are looking for a Guest Experience Expert-(Night Auditor) Full Time Park Lane to join our award-winning hotel team, renowned for delivering exceptional hospitality. We are seeking a passionate individual with natural leadership abilities and a strong inclination towards luxury hospitality.

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

WHAT WE CAN OFFER YOU

• Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 31 days
• 50% discount on Food & Beverage when dining in the hotel
• Service charge upon completion of probation
• Length of service rewards and invitations to afternoon teas
• Monthly/yearly recognition schemes
• World-class career opportunities within Marriott hotels tailored to your specific needs
• Heavily discounted room rates for you & friends and family
• Professional learning and development opportunities
• Complimentary meals on duty
• Complimentary dry cleaning
• Annual parties, Christmas lunches, Summer BBQ's, and Easter celebrations
• Pension scheme
• Life assurance x 1 salary
• Competitive car lease schemes
• Cycle to work scheme
• Access to major high street discounts

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.