Reception Supervisor

Juice Hospitality Ltd; United Kingdom; On-site; GBP 25,000 - 35,000

Job description

Reception Supervisor

The Role:
As Reception Supervisor, you'll be the cornerstone of our guest experience, leading a dedicated front office team while maintaining the highest standards of service excellence. You'll ensure seamless check-ins, departures, and guest interactions while mentoring and developing your team.

Key Responsibilities:
• Lead and inspire a team of reception professionals
• Oversee daily operations of the front desk, including scheduling and task delegation
• Maintain exceptional guest service standards and handle VIP arrivals
• Manage guest queries and feedback with a solution-focused approach
• Handle reservations and ensure accurate billing procedures
• Train and develop team members to achieve service excellence
• Coordinate with other departments to ensure seamless guest experiences

What We're Looking For:
• Proven experience in a supervisory role within luxury hospitality
• Strong leadership and team development skills
• Excellent communication and interpersonal abilities
• Experience with hotel management systems
• Ability to work flexible hours including evenings and weekends
• Passion for delivering exceptional guest experiences
• Previous luxury hotel experience is highly advantageous

What We Offer:
• Competitive salary
• Generous tips
• Staff accommodation available
• Meals on duty
• Friends & family discount across our properties
• Career development opportunities
• Health benefits package
• 28 days holiday including bank holidays
• Staff events and incentives

If you're passionate about luxury hospitality and ready to take the next step in your career, we'd love to hear from you. Join our award-winning team and be part of something special in one of the UK's most beautiful locations.

To Apply:
Please submit your CV and cover letter detailing your relevant experience and why you'd be perfect for this role. Please quote 34225