Operations Coordinator

Job title: Operations Coordinator (Import / Export)

As Operations Coordinator, you will be responsible for completing shipments from start to finish within the AOG Operations team, always ensuring excellent customer service.

Responsibilities:

• Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
• Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements.
• Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
• Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.

Requirements:

• Thrives in a fast-paced, customer-driven environment.
• Has strong organisational, communication, and problem-solving skills.
• Demonstrates a solid understanding of UK customs law and procedures.
• Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).
• Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel.

If you feel that you have the skills and experience required in this advertisement to be an Operations Coordinator, submit your CV including an outline of your experience as an Operations Coordinator. It is always a good idea to include a covering letter outlining your experience as an Operations Coordinator with your application as this will enhance your chances of selection and improve your prospects of landing the Operations Coordinator role you desire.