Senior Leisure and Accommodation Host - EC01394 - Fixed Term 1 year

Edinburgh College; City of Edinburgh; On-site; GBP 31,000 - 34,000

Job description

Location: Milton Road Campus, 24 Milton Road East, EH15 2PP

Salary: Band E (£31,586 to £33,389 per annum). Appointment is usually made at the first point of the scale. In addition, a 14% Shift allowance may also be applied (see below).

Contract Type: Temporary

Position Type: Full Time

Hours: 35 hours per week

Edinburgh College is seeking to recruit a suitably qualified Senior Club and Accommodation Host.

The Club is Edinburgh College’s luxury Gym and Spa based at our Milton Road Campus. We are looking to add to our fantastic team with a senior role who will be a key holder within the team.

The working hours for this role are 35 hours per week. Please note, this post operates with variable Shift Patterns – 5 over 7 days, including weekends (8:45am to 6:15pm), early (6:15am start) and evenings (9:15pm finish). There may be a requirement for other shift patterns to support the needs of the business. Depending on these patterns, an additional shift allowance of 14% may be applicable for this role, which will be agreed upon when making an offer for employment.

We are looking for a dedicated, enthusiastic, and motivated person. As a senior Club host, you will act as the senior team member on duty and take on the responsibilities this brings. The club operation comprises halls of residence, gym, exercise studio, pool, and wet side pool operations at the Milton Road campus.

As a member of our team, you will help ensure our members and residents achieve their goals by ensuring we operate all our facilities to the highest standards of service, comfort, and safety.

The post duties include:

• Key holder responsibilities for club and accommodation areas – opening and securing premises at the end of the day
• Fire warden for club and accommodation
• Ensuring the team delivers an excellent level of service to all our members and residents
• Completing daily checks of premises – health and safety and maintenance
• Completing checks for pool and wet side environment including pool water clarity and operational maintenance
• Supervision of junior members of the club and accommodation team
• Supervision of class instructors
• Ensuring all enquiries are answered and dealt with effectively
• Promoting and selling products for gym, leisure, accommodation, and events
• Delivering a healthy and safe environment at all times, including First Aid and Lifeguard cover
• Taking and handling cash and electronic payments
• Touring prospective residents, members, and customers around facilities
• Advising and enforcing rules and procedures
• Carrying out disciplinary processes for residents in accommodation
• Preparation of new daily initiatives and projects
• Using fitness knowledge to advise customers
• Acting in the event of emergencies

Previous experience of delivering a high level of customer service is essential. We are particularly looking for people with experience in fitness and pool operation backgrounds, as this will be a primary focus within the senior role.

We operate a guaranteed interview scheme and open this to BME groups, people living with a disability, the care experienced, and Armed forces veterans - if you meet the essential criteria, you will automatically be selected for an interview.

Please note that the successful candidate may be required to work at any Edinburgh College campus.

Please see the Job Description and Person Specification for further details.

Provisional Interview Date: To be confirmed