IT Technician Apprenticeship

LinkedIn - Jobboard; Telford; On-site; GBP 16,000 - 20,000

Job description

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You don't need to go to university to kickstart your career!

Do you want to be learning whilst you are earning and keeping up to date with the latest technology?

By choosing Primary Goal as your training provider, not only will you be learning whilst you're earning, you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery. We will provide you with the knowledge for your Level 3 Information Communications Technician Apprenticeship. By using CompTIA practice, learn, and labs provided to you as part of your apprenticeship, you'll be able to prepare yourself for the following exams:

• CompTIA A + (Exam 1 and 2)
• CompTIA Cloud Essentials

We are recruiting two positions on behalf of an IT Support Company where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices; you won't be left on your own to figure things out. We will support you throughout your apprenticeship journey together with your employer!

About The Employer

RoarTech is an education-focused IT Solutions partner formed off the back of over 15 years working in and around schools & colleges. They offer value-for-money IT solutions that deliver on the specific needs of their clients.

Please note: You MUST be a driver who holds a full UK Driving Licence and has access to a vehicle to apply for this role as it will be split across a number of schools in Telford and will occasionally travel to Shropshire.

What You Will Be Doing

• Installation & preparation of new IT hardware & infrastructure
• Maintain an asset register
• Management of call queue, ensuring calls are closed in a timely fashion
• Escalation of calls to 3rd line team where necessary
• Regular work alongside 3rd line and other teams for project delivery
• Perform software rebuilds of laptops & PCs where needed
• Working with products in the Microsoft suite, including Microsoft Teams
• Assisting users in understanding new technologies and ways of working
• Advising on hardware procurement.

Support Technician Duties:

• Install and configure relevant software and hardware as appropriate, for example: mobile apps, printers, projectors, scanners, and cameras.
• Address IT issues by prioritizing in response to customer service level agreements
• Administer security access requirements and permissions for stakeholders, escalating as necessary for example password resets
• Support the rollout of upgrades or new systems or applications

The Training You'll Be Provided With

• Comprehensive introductory modules to technical concepts
• Level 3 Information Communications Technician apprenticeship standard
• Training for all pathways of your IT career (support technician, network technician, digital communications technician)
• Specializing in a portfolio of evidence for the Support Technician pathway
• E-learning training materials
• Bi-weekly virtual classroom training on all options of the apprenticeships
• Access to virtual labs to develop technical competency
• Monthly work-based coaches visits and competency checks
• 9 am - 5 pm support desk for technical support
• Personal Learning and Thinking Skills and Key Skills development
• Option for vendor and technical certificates e.g., CompTIA

You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions, and support. Our apprentices love being able to help each other!

As one of our apprentices, you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.

We Are Looking For Someone Who

• Has a true passion for technology
• Feels confident using hardware, software, and other technical devices
• Has good communication and interpersonal skills
• Has a passion to learn with enthusiasm and motivation to achieve success
• Loves helping others and enjoys working with people of all ages
• Is committed to completing the full apprenticeship programme
• Has the ability to work well in a team and independently using their own initiative
• Is enthusiastic about digital developments and has an active interest in IT, keeping up to date with current technology and trends

Working Week

Full time Monday to Friday, 37 hours per week, 8:30 am to 4:30 pm with a 30-minute lunch.

Salary

£16,500 per annum for the first 12 months. The remaining 10 months of the programme will be paid at the National Minimum Wage for your age, if above £16,500.

An allowance of 15p per mile is provided towards travel expenses.

Desired Qualifications

We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths.

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.

If you hold international equivalents of the above qualifications, you must be able to provide an official document stating how your international qualifications compare to the UK qualifications at the time of your application.

For more information, please visit the UK ENIC website.

Expected Duration

15 months and 4 months End Point Assessment.

Where a Primary Goal Apprenticeship Can Take You

This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).

We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.

Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.

PLEASE NOTE that we will require a copy of your personal CV. When completing your CV, please consider the job description and the role you are applying for.

Due to the high volume of applications received, we cannot always reply to all individuals who have applied for the role. If you have not heard from Primary Goal within four weeks of the closing date, please presume that your application has been unsuccessful.