Service Engineer - South Region UK

Getinge; Derby; On-site; GBP 30,000 - 50,000

Job description

Job Title: Service Engineer

Location: Derby, GB

Remote Work: Field

We are looking for a Service Engineer to contribute towards our Surgical Workplaces service team.

Getinge is a well-respected Original Equipment Manufacturer (OEM), saving lives through the manufacture and maintenance of a range of medical devices and solutions. Our Service Team is at the forefront of our business, responsible for routine servicing, testing, and repairing of our equipment in hospitals and facilities throughout the UK and Ireland.

You will have the opportunity to make a difference by utilising your technical knowledge and skills to ensure the smooth operation of our machines in the field, representing the business and building relationships with customers and colleagues to deliver the best possible service.

This is a field-based role and you will need to be a self-starter with experience of managing your own workload. Although you will be mostly working independently, you will be supported by regular contact with the Service Office, Service Managers, and our Technical Services Department which has direct access to Getinge manufacturing sites and a wealth of technical know-how and expertise.

Day to day responsibilities will include:

1. Dealing with customers, demonstrating first-class interpersonal skills in a courteous and professional manner at all times.
2. Carrying out routine testing of Getinge equipment to the relevant standards and undertaking mechanical servicing of equipment.
3. Problem solving, combining initiative with a practical and logical approach to all aspects of the job.
4. Electrical/mechanical fault finding of equipment.
5. Calibration of equipment, where necessary, reporting all faulty equipment or equipment out of calibration to the Line Manager.
6. Maintaining and monitoring adequate stock levels of spare parts in order to be able to respond to call-outs in a timely manner.
7. Producing quality service documentation for submission to the customer.
8. Maintaining regular communication with the internal Service Department, Technical Department, and Service Managers.
9. Following the correct returns and non-conformance report procedures at all times.
10. Organising and prioritising a continuously changing workload, ensuring that all customers’ calls and enquiries are responded to quickly and effectively.
11. Out of hours stand by cover, on a rota basis, in order to accommodate the needs of our customers.
12. Producing accurate and timely written/electronic reports, as and when required/requested.
13. Providing Validation reports in specified time frames.
14. Assisting team members as and when required/requested.
15. Providing sales leads to relevant Service/Sales Managers.
16. Observing and complying with Quality System duties and responsibilities at all times.
17. Observing and complying with company and on-site Health & Safety requirements at all times.

Who you are:

At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence. We provide an environment for Forward Thinkers, Game Changers, and Team Players to thrive in. If you enjoy collaboration and working in diverse and international teams, never compromise on quality and always act responsibly remembering that our customers come first, we would love to hear from you.

What you need:

1. A recognised qualification in Electrical/Electronic/Mechanical Engineering (such as City & Guilds Levels 1 & 2 or an equivalent qualification).
2. Experience of field-based work.
3. IT skills including Microsoft Office; experience of using CRM systems such as GForce.
4. A strong work ethic and first-rate organisational skills.
5. A positive attitude towards working as part of a team and on own initiative, and a willingness to travel and work away from home where necessary.
6. Flexibility and the ability to adapt under pressure in a dynamic and changing environment.
7. Excellent communication skills and a desire to deliver the best possible service to customers.

What we offer:

We offer a competitive compensation and benefits package, to ensure we support your well-being and goals. We understand that a healthy work-life balance is important, so we offer a flexible approach to working patterns as well as a range of enhanced family-friendly policies.

Along with a competitive salary and clear progression scheme, we offer private healthcare, travel and subsistence allowance, engineers’ bonus scheme, shopping discounts through Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Silver Award, through providing a range of resources, meetings, activities, and training to employees to support their physical and mental health and wellbeing.

As part of our commitment to sustainability, we provide our field service engineers with an electric company vehicle and home charging point.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.