Senior Stock Associate

TORY BURCH; Bicester; On-site; GBP 10,000 - 40,000

Job description

JOB SUMMARY

JOB DESCRIPTION

RESPONSIBILITIES

Operational Excellence

1. Adhere to all sales and operational policies and procedures with a focus on excellence.
2. Accurately process all POS transactions and capture customer information. Have a comprehensive understanding of all communication and technology tools used in the store.
3. Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts.
4. Assist with operational and back of house activities, maintaining a high standard of organization.
5. Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
6. Assist with store maintenance needs and supply ordering.
7. Meet deadlines - IMRDs, damages, transfers, charge sends, etc.
8. Properly print tickets in WebIM.
9. Protect our assets by adhering to all loss prevention policies and procedures.
10. Detail-oriented with the ability to multi-task and prioritize work to produce desired outcomes.

Be a Team Player

1. Lead by example and model behavior that reflects the company's core values.
2. Manage conflict appropriately and take ownership of your part in the team dynamic.
3. Demonstrate a high degree of maturity and integrity.
4. Partner with the leadership team to ensure effective store communications, including the cascade of key information from corporate partners and execution of company guidelines.
5. Identify opportunities to support the team in delivering a transformational experience.
6. Contribute to a positive atmosphere that is fun, professional, productive, and team-oriented.

Support the Customer Experience

1. Lead by example to create an environment that consistently delivers transformational customer experiences.
2. Assist sales associates through seamless communication and follow-through on customer requests.
3. Ensure a high level of customer service through extensive product knowledge and product ownership.
4. Accurately process all POS transactions including ringing transactions, wrapping merchandise, processing returns, applying discounts and promotions, etc.
5. Assist with operational activities as needed.
6. Run product to the floor, ship products to customers, and conduct transfers and markdowns per Store Communications directives.
7. Understand and be able to train on radio communication and all technology tools used in the store, using proper etiquette.
8. Partner with the leadership team to address customer service issues, particularly in the areas of product damages, repairs, exchanges, and concierge-like needs.
9. Assist with fitting room activities (sizes, returning merchandise to the floor).
10. Answer the telephone using proper etiquette.

Represent the Brand

1. Understand and communicate the Tory Burch brand philosophy and lifestyle.
2. Emulate the brand aesthetic and embody a strong sense of fashion and enthusiasm.
3. Contribute to maintaining all brand and operating standards to support brand consistency.
4. Assist in maintaining store presentation standards including replenishment and folding.
5. Leverage in-store technology to ensure every customer's experience is transformational.

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact [e-mail].