CRM Customer Experience Manager

Are you ready to take on a new, exciting challenge?

Our Digital Marketing Team is looking for an experienced CRM Customer Experience Manager!

Working from either our Altrincham (near Manchester UK) or Taastrup (near Copenhagen, Denmark) offices, we are looking for an individual who is ready to roll up their sleeves and lead the customer experience into our next stage of growth.

Want to know more...keep reading.

What You Can Expect

• A vibrant, dynamic team who roll their sleeves up to get the job done, but challenges which radio station really is best on a Monday morning!
• We like to work closely, as a team but understand the need for work/life balance. Core hours are between 10am and 3pm giving you great flexibility.
• A diverse culture where you can develop lasting relationships with colleagues across the globe!
• Working from the Altrincham or Taastrup office there is ample parking, and great links to public transport.
• There is never a dull moment! As we enter a period of change, there is a lot to develop, test and learn from. You’ll gain valuable experience and be able to showcase your work to the global network.

Key Responsibilities

• Management of the global CRM from a marketing perspective.
• Creation and ownership of the full outbound marketing journeys across all Norican Group’s lines of business to create meaningful interactions at every touchpoint.
• Create and test automated customer journeys.
• Work with the digital marketing manager and Full Service PMO to coordinate customer activity as part of omnichannel strategies for all Norican lines brand websites.
• Create, deploy and analyze multilingual customer communications, refining where required.
• Understand customer data to create meaningful segments that deliver on objectives.
• Develop effective customer funnels ensuring conversion paths are optimized.
• Design campaigns for the various stages of the customer lifecycle.
• Be the marketing SME for CRM, working closely with IT and PMO teams for upgrades, new releases and adoption of best practice.

Who Are You?

• Proactive and a self-starter.
• Passionate about the CRM and customer journeys.
• An understanding of the importance of visual aesthetics with attention to detail.
• Excellent communication skills.
• Good problem-solving skills.
• The ability to work well under pressure and to make quick, rational decisions.
• Commercial awareness.
• Desire to develop your own skills and knowledge.
• Willingness to embrace new ideas and adapt to change.
• Self-motivated to successfully achieve deadlines and goals.
• Ability to take ownership and initiative to deliver continuous improvement.

Need More?

• Free parking
• Competitive salary.
• Pension contribution.
• Modern office environment.
• Access to some of the best digital marketing tools out there.
• Opportunity to work in a global team!

What we offer:

• Company Pension Scheme
• Team Socials
• Successful Global Team
• Employee Service Awards
• Hybrid Working Policy

Additional info:

• Flexible working, based from our Altrincham.
• Innovative, friendly, modern office space.
• Work for an international manufacturing business with opportunity for international travel.

This role is also open to applicants who are based in Denmark and are able to commute to our HQ in Taastrup.

Ready to Apply?

Simply fill in the form below to send your CV to our HR team for consideration.

The closing date for applications is February 25th, 2025.

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