Senior Site Coordinator

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Salary: £27,500

This role is hybrid, based between home and the Doncaster site.

Benefits include:

• 25 days annual leave
• 9% combined pension
• Flexible benefits package
• Holiday trade scheme (subject to HMRC rules)

The Senior Site Coordinator role is to provide a better customer experience, to provide support to the Service Delivery Manager and enhance performance at each AC/Team by:

1. Day to Day management of the Assessment Centre/Team.
2. Ensuring that customers are kept informed always & have a positive experience, this can be measured through CSAT results.
3. Proactive session management is being followed to ensure the AC/Team is productive and all HP’s are fully utilised in line with their experience.
4. Monitoring of the arrivals board/MI to ensure that all empty slots that can be filled are filled.
5. Onboarding and training of site coordinators within the region.
6. Governance around compliance, ensuring that site coordinators are compliant with current guidance.
7. Implementation of any agreed changes to process and/or procedures and that they are being followed and understood by site coordinators.
8. Acting as initial contact for any escalations at AC level, whether that be via a claimant or HP.

Key Contacts & Relationships:

Internal:

• Service Delivery Manager
• Regional Service Delivery Manager
• Site Coordinators
• HCP’s
• Resource Manager

External:

• PIP Customers