Customer Service Manager

The Foxes Club; Greater London; On-site; GBP 25,000 - 45,000

Job description

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Empowering Children Through Sports - Promoting Skills, Confidence, and Community Engagement

Customer Service Manager - Join The Foxes Club Team!

Monday-Friday | 9 am-5:30 pm (occasional weekends may be required)

About Us:

At The Foxes Club, we believe sport is more than just a game – it’s about fun, teamwork, and building confidence. We’ve been leading the way in grassroots football, tennis, rugby, and multi-sports for 18 years, giving kids across London top-notch coaching and unforgettable experiences. As a Nike Partner Club and a proud member of the Junior Premier League, we’re all about high-quality sessions and a community-driven approach. And we’re just getting started!

The Role:

Love making people smile? Good at solving problems before they become a problem? We’re looking for a Customer Service Manager who can keep our members happy, our processes smooth, and our team running like a well-oiled machine. If you’re all about building great relationships, handling challenges like a pro, and making every interaction a positive one, then this might just be the perfect fit for you!

What You’ll Be Doing

You’ll be the glue that holds our customer service team together, making sure every member, coach, and parent gets the best possible experience.

Here’s what that looks like:

1. Leading the Team – Managing, training, and supporting our customer service team so they deliver top-tier service every time.
2. Creating Positive Experiences – Handling customer queries, solving problems quickly, and making sure every interaction leaves a lasting good impression.
3. Improving Processes – Streamlining our customer service systems so everything runs smoothly and efficiently.
4. Listening & Adapting – Gathering and analysing feedback to spot trends and find ways to make our service even better.
5. Building Community – Strengthening relationships with members, coaches, and families to make The Foxes Club feel like home.
6. Keeping Things Organised – Managing office operations and handling office orders and stock levels.
7. Class Listings – Keep our online class listings in top shape - always accurate, up-to-date, and easy to find, so parents and players know exactly where to be and when.

What’s In It For You?

We believe in rewarding great work, so here’s what you’ll get:

1. A competitive salary with room for growth.
2. Apple tech to help you stay on top of your game.
3. Free breakfasts and snacks – because great service starts with great fuel.
4. Exclusive access to Premier League and international football matches and events.
5. Employee Assistance Programme (EAP) – looking after your mental, financial, social, and physical well-being.
6. A brand-new office in West London – modern, comfortable, and fully equipped.

Who We’re Looking For

You’re a people person with a problem-solving mindset and a talent for keeping things running smoothly. You love tackling challenges head-on, keeping customers happy, and making sure your team is always at the top of their game.

1. You’re approachable, organised, and solution-oriented.
2. You have strong problem-solving skills and know how to de-escalate complaints effectively.
3. You’re tech-savvy, with excellent IT literacy and a data-driven mindset.
4. You’re a fantastic communicator – able to tailor messages for different audiences.
5. You thrive in fast-paced environments and can balance multiple tasks without breaking a sweat.
6. You know how to build great relationships and create an inclusive, supportive team culture.
7. You have customer service or operations experience, and if you’ve worked in sports before – even better!

Keen to Join the Team?

Awesome! Here’s what happens next:

Apply via LinkedIn – Include a cover letter with your CV. Deadline: 6th April.

Want to Know More?

If this sounds like the perfect job for you (or if you just have a few questions), email [e-mail] – we’d love to hear from you!

A Little More About Us

We prioritise safety and inclusivity, with all team members undergoing a DBS Check. We’re committed to creating an environment where every child feels welcome and has the chance to grow, play, and succeed.

Let’s make playtime the best time – apply now and be part of The Foxes Club! www.foxesclub.com

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Education, Quality Assurance, and Customer Service

Industries

Sports Teams and Clubs, Education, and Spectator Sports