Customer Care Representative

Customer Service Executive

£26,000 + bonus

Stockport / Hybrid

Are you a detail-driven customer service professional with a passion for delivering the highest standards of customer care? Are you looking to join an ethical, customer-centric business in a fast-paced and accountable role? We’d love to hear from you!

Our client, a long-standing manufacturing firm based in Stockport, is currently looking to expand their existing team with a proactive, self-managed Customer Service Executive. Working 3 days in the office and 2 days at home, you’ll be responsible for taking inbound calls from customers to respond to enquiries and process orders. You’ll need to be an expert relationship builder, with high levels of accuracy and confidence using spreadsheets / CRM, who thrives in a busy environment.

Job Description

Key duties will include:

• Answering incoming calls in a professional, friendly manner
• Processing orders, providing updates and answering any queries
• Inputting relevant details and customer information from new customer enquiries to pass on to the sales team
• Taking customer payments and advising on the returns policy
• Recording and managing any customer complaints
• Maintaining accurate records and assisting with reports to identify ways to improve the customer experience

Person Specification

Suitable candidates will need to demonstrate:

• Proven customer service experience in a similar telephone-based role
• Knowledge of using spreadsheets and CRMs to input orders
• High levels of accuracy and attention to detail
• Excellent communication skills and ability to build relationships with customers
• Problem solver who likes to find solutions and deliver great outcomes
• Strong organisation skills and ability to manage workload independently

In return, the company offers a salary of £26,000 plus an annual profit share bonus, competitive pension scheme and excellent benefits package. Hours of work are Monday to Thursday 9.00am-5.30pm, and 9.00am-5.00pm on Fridays. You will work from their offices in Stockport for 3 days per week and may work remotely for 2 days per week. Flexibility to support peak periods is required.

To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this Customer Service Executive role, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion.