OPERATIONS ADMINISTRATOR

Ritz Recruitment; London; On-site; GBP 80,000 - 100,000; Full time

Job description

I am currently recruiting for an Operations Administrator to come on board and join this fantastic private rented accommodation franchise. You will assist with the operational performance of the building to deliver the best experience for the residents and ensure that compliance processes are adhered to. You will be the main contact for residents, suppliers, agencies, and other stakeholders and is expected to uphold the brand and 5* customer service at all times.

This fab residential site has various communal spaces that include a sky lounge and gym.

The role includes:

• First line handling of customer complaints and breaches of the resident code of conduct.
• Coordinating and hosting resident events to promote community and engagement within the building.
• Supporting leasing and marketing activities to ensure targets are achieved, including conducting viewings.
• Assisting with monitoring on-site maintenance performance.
• Checking rooms and flagging required work to ensure high standards are always met.
• Management of office supplies, always keeping stock replenished.
• Updating the property management system, Yardi accurately and in a timely manner.
• Assisting with the management of arrears collection process and bad debt.
• Following operational procedures at all times and documenting new procedures when needed.
• Constructive contribution to team meetings, sharing knowledge, developing, and supporting new ideas and improved processes.
• Adhering to health and safety standards of the building.
• Ensuring compliance with all agreements and contracts in delivery to residents, suppliers, and stakeholders.
• Collating accurate reports to support weekly, monthly, and quarterly department reporting.
• Updating the building management system with accurate data.
• Identification of accidents, incidents, behaviour, and activities.
• Any other duties that may occur.

They are looking for the ideal candidate who will fit into the team dynamic, learn the building, and understand the targets they are working towards.

The perfect candidate would preferably have a BTR background but will also consider a PBSA background.

The role requires someone who:

• Is comfortable with having difficult conversations.
• Understands security deposits.
• Has been involved in move in/move out, mid-term inspections.
• Is confident in liaising with cleaning and painting contractors.
• Is happy to get up and go to flats and rearrange furniture items if required.
• Is hands-on and a problem solver.

Other skills that are required for this role:

• Previous experience in a customer service focused role.
• Previous lettings experience.
• Problem-solving skills.
• Strong attention to detail.
• Ability to work in a fast-paced environment.
• A team player.
• Experience with database management software.
• Proficient with Microsoft Office software.
• Organised - Ability to plan and prioritise.