Chemotherapy Coordinator

Texasmedicalmarketplace; Sheffield; On-site; GBP 24,000 - 26,000

Job description

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Chesterfield Royal Hospital NHS Foundation Trust

About
Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 400,000 across the Bolsover, Chesterfield, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts. With a workforce of over 4,500 staff and good financial control, currently operating with a positive financial surplus and was recently rated Good by the CQC following their latest inspection in February 2017.

Chesterfield Royal Hospital is a busy and exciting acute Hospital which provides a full range of acute adult services, together with 24 hour accident and emergency care, specialist children's services and a new state of the art cancer care centre. Uniquely Chesterfield Royal has a primary care division where we provide GP services to more than 30,000 patients in 5 locations across Chesterfield and North East Derbyshire.

We have a huge variety of patients, with their own unique needs. We are PROUD of the great CARE we give our patients and their families; if you are looking for an NHS Trust that is small enough to CARE and large enough to be exciting Chesterfield Royal Hospital is the place for you.

We are committed to working with our partners in health and social care to deliver long term financial sustainability and resilience in our performance to ensure we provide high quality services and excellent patient care.

Key details

Location
Site NGS Macmillan Unit
Address: Chesterfield Royal Hospital, Calow
Town: Chesterfield
Postcode: 445BL
Major / Minor Region: Derbyshire

Contract type & working pattern
Contract: Fixed term: 12 months (For internal candidates, a secondment would be considered.)
Hours: Full time - 37.5 hours per week

Salary
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Grade: (Band 3)

Main area
Chemotherapy Coordinator

Job Overview
To provide a comprehensive, efficient and effective Chemotherapy booking service in order to meet the National patient waiting times targets. To support and liaise with the other Chemotherapy Coordinator/Navigator and stakeholders to ensure good, well organised patient experiences. To ensure nursing staff to patient ratio is safe when reviewing the clinics for patients.

The post holder will be required to provide excellent customer service to all service users, ensuring that they are always polite and courteous.

The post holder will be responsible for the management of their own workload and will be expected to develop and maintain up to date knowledge of all service specialities included within the chemotherapy suite activity, which will enable them to deal with any service-related queries. This is a multi skilled and multi tasked role, and therefore the post holder will be expected to have good knowledge and understanding of the Chemotherapy Navigator role, in their absence.

Main Duties
The main duties of this role include, but are not exclusive to:

• Managing patients waiting for an appointment from referrals to the Chemotherapy Suite. The safe and effective bookings of these patients to the Chemotherapy Suite diary in line with the booking rules and considering patient to nurse ratios.
• That new patients are booked into the appropriate appointment slots and liaising with the clinical and medical staff, ensuring that the suite runs efficiently.
• Constructing and scheduling activity lists as per department guidelines. This may mean undertaking clinic changes and cancellations in accordance with operating procedure and ensuring re-scheduled appointments are at no detriment to the patients treatment plan. This will be done in liaison with the chemotherapy nursing team and haematology/oncology consultants.
• Ensuring that patients are offered a choice of appointment as national guidance and ensuring that patients who have either i) requested changes to their appointment or ii) have had their appointment changed by the clinicians, are offered appropriate revised dates over the phone.
• Ensuring that all appointments made and/or changes made to existing appointments are confirmed by telephone to all concerned.
• Liaising closely with and responding to internal and external queries relating to appointments and activity. This will include reasons for non-attendance and rescheduling appointments.

Working for our organisation
As colleagues at the Trust, we will always be guided by our Proud to CARE values Treating everyone with:

• Compassion: with kindness welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values.
• Ambition: to be the best reaching high standards, providing exceptional care and services; and achieving measurable improvements in peoples health and wellbeing.
• Respect: and appreciating everyone listening, learning, and acting on their experiences, being open and honest; and recognising that working with others brings benefits.
• Encouragement: for all supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in our future.

Detailed Job Description And Main Responsibilities
For a more detailed and comprehensive job description and person specification, please see the attached document.

Flexible Working
If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

COVID19 Vaccination
Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.

UK Points-based immigration system
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route.

Criminal records checks for overseas applicants
If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.

Communications
Communications throughout the application process will be via e-mail therefore please check your e-mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.

If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance.

This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.

Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification
Qualifications & Training
Essential criteria

• Education to GCSE standard (or equivalent)

Experience
Essential criteria

• Previous administrative experience and experience of working with the general public
• Excellent communication and organisational skills
• Experience of working with a wide range of professionals
• Experience of working with different IT packages - Careflow, Outlook etc
• Understands and is committed to a caring approach to patients, relatives/carers

Desirable criteria

• Previous NHS experience
• Experience of working in a Healthcare, Surgical, Medical or Emergency Care setting

Skills and Knowledge
Essential criteria

• Able to demonstrate a caring approach to patients and relatives and ensures that dignity and respect are maintained at all times
• Able to communicate routine information verbally and in writing, to staff, patients and relatives
• Able to prioritise own workload
• Able to work under own initiative within the boundaries of the role
• Demonstrates awareness of the importance of working as part of a team
• Attention to detail
• Knowledge of healthcare systems and procedures
• Proven ability to proactively solve complex problems

Desirable criteria

• Previous administrative/coordinator role within the NHS
• Good understanding of others workloads within the unit and our division

Personal Attributes
Essential criteria

• Able to deal with exposure to bereavement, dealing with challenging or emotional situations
• Professional appearance/approach to work
• Good team member with a caring and approachable manner
• Adaptable and flexible to service requirements
• Ability to use initiative, prioritising own workload with a methodical approach
• Ability to communicate effectively with all levels of staff including senior managers, consultants, junior medical staff, nurses etc
• Excellent time keeping, being punctual and reliable

Demonstrates Proud to CARE Values
Essential criteria

• Demonstrates the Trust's commitment to CARE: Compassion; Ambition; Respect; Encouragement