Director, Sales Operations/Support | London, UK

S&P Global; London; On-site; GBP 60,000 - 100,000

Job description

About the Role:

Grade Level (for internal use):
13
Job Title: Director, Sales Operations/Support

The Role: We are seeking a Director, Sales Operations/Support to join our S&P Global Mobility division, reporting directly to the VP, Sales Support. This role is primarily focused on enabling sales representatives and managers to enhance productivity through the automation, streamlining, and enhancement of sales processes, ensuring optimal sales performance. The role holder will collaborate with Mobility team members across various regions to develop and execute best practices aimed at improving sales operations productivity.

Responsibilities and Impact:

• Develop and implement global sales operational policies and procedures to enhance productivity.
• Support team goals of operational excellence by improving functionality and user adoption in SFDC.com, Tableau CRM, etc.
• Facilitate the annual quota build process and enhance existing processes for the global renewal database.
• Provide regular support to EMEA and other sales teams in forecasting, quota building, and management reporting.
• Engage with EMEA sales leadership to meet the ongoing needs of the sales organization, including attending sales team meetings and ensuring awareness of deliverables, deadlines and results of operational analysis.
• Lead change management initiatives for EMEA sales teams and other regions as necessary.
• Conduct regular reviews of EMEA sales performance, identify trends and action items, and communicate these to global sales leadership.
• Respond promptly to sales and sales operations queries with appropriate follow-up and escalation.
• Collaborate with the Training and Enablement team to identify, implement, and support new sales enablement tools and promote user adoption.
• Support periodic special incentive plans as necessary.
• Build strong internal relationships with key personnel to foster peer support.

Basic Required Qualifications:

• Bachelor's degree or higher and/or equivalent work experience.
• Proven experience in Sales Operations.
• Experience in supporting sales forecasting, quota building, and management reporting.
• Proficiency in SFDC (Salesforce.com).
• Advanced skills in MS Excel and proficiency in all MS Office applications.
• Excellent written and verbal communication skills.

Additional Preferred Qualifications:

• Highly organized with the ability to effectively prioritize tasks.
• Ability to interact professionally and work under limited supervision.
• Detail-oriented with strong documentation skills for processes and procedures.

About S&P Global Mobility

At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility.

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.