Digital Project Manager

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Who we are

We're a digital customer experience agency collaborating with healthcare and pharmaceutical organisations around the world to create digital experiences that are truly aligned to audience needs. Our services fall under three core pillars: strategy, user research and design. As we continue to grow, we are seeking a talented and experienced Senior Project Manager to join our dynamic team.

In joining us, you'll become part of a creative, diverse, and rapidly growing team, guided by our purpose: making a measurable difference to people's health and wellbeing through creating meaningful digital experiences.

We're headquartered in Brighton, with our teams working hybrid and remotely across the UK. The ideal candidate should be within commutable distance to our Brighton office.

The role

In this mid-level position within our Delivery team, you will work closely with in-house teams and clients to deliver projects, ensuring high quality outcomes, and timeliness of delivery. The role will require consistent management of one of our client retainers and fixed cost projects.

Joining our Delivery team, you will act as a key point of contact across several of our core projects. You'll partner with client side Project Managers, Product Owners and Managers to deliver large digital creative and build projects with the support of our experienced team.

The projects you will manage will mainly be digital products - apps, websites, services and other tools. You'll collaborate with our in-house teams of creatives and strategists to deliver them.

Responsibilities

• Facilitating clear project communications through regular project ceremonies
• Authoring project documentation and reporting to the wider business
• Maintaining (and improving) the standards of project documentation and ensuring that templates are kept up to date and consistently used by all team members.
• Facilitate sharing of best practices through collaborative working
• Working closely with our production team, external suppliers and partners to deliver high quality work that delights our customers
• Capturing user stories and creating acceptance criteria, managing tickets and providing status updates via Jira
• Planning, scheduling and supporting resource management of your project
• Reporting on project progress, burn rates etc.
• Managing risks and scope

Required

• Knowledge of web technologies, capabilities and limitations
• Basic knowledge of creating and managing projects in Jira
• Experience with helping to manage technical projects and working with creative and technical individuals
• Experience with delivering a project from conception to development
• Experience with working closely with clients to gather requirements and prioritise work on a regular basis
• A good understanding of design and the importance of a great user experience
• Highly organised and efficient
• Confident working with others to inspire a high-quality standard
• Should communicate with warmth and positivity
• 3+ years of agency experience (significant relevant client side experience also considered)

Extra points for Scrum certification and experience would be a bonus, but we can provide CSM training if required.

Benefits

Read our employee experience introduction to see all our benefits; including:

• Private health insurance with high standards of cover
• Comprehensive private dental plan
• Personal development time and annual training budget
• Regular social meet-ups and events
• 25 days holiday, increasing after 2 years
• Opportunities to give back with dedicated time for community engagement and charitable initiatives to suit your interests - young talent; diversity and inclusion; environment and sustainability; wellness
• Free employee assistance support for personal challenges, whether legal, financial or medical
• Cycle to work scheme
• Pension scheme with employer contributions

Salary

£30,000 to £38,000 per year (depending on level/experience)

Application process

If you are passionate about leveraging research and design to transform healthcare experiences and drive positive impact, we invite you to join our team at Graphite. Apply now to be part of our exciting journey to shape the future of healthcare technology!

Applications are via our online application system and include a covering letter along with your CV.

Graphite Digital is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment regardless of race, religion, colour, national origin, gender, disability, age. We are dedicated to promoting diversity, multi-culturalism and inclusion within our workplace.