Civil Claims Investigator

Location: Agile, Forth Banks Police Station and homeworking

Hours/Contract: 22.5 hours per week, permanent

Working for #TeamNP

Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.

As one of the largest police forces in England, we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training, and time to carve out the career you always wanted.

As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard, and valued.

Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline, and a leading approach to neurodiversity, our initiatives enable you to be at your best.

Above all else, here at Team NP, we can offer you a career that is so much more than just a job; it’s a chance to be part of something that really matters.

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively. Think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Legal Department as a Civil Claims Investigator.

As a Civil Claims Investigator, you will investigate civil claims made against the Chief Constable in order to inform decisions by solicitors to defend or settle claims.

What you’ll do

• Investigate Civil Claims: Gather and assess evidence for civil claims against the Chief Constable to help the Senior Lawyer (Civil Claims) decide whether to defend or settle cases.
• Initial Claim Assessment: Provide an initial evaluation of civil claims to determine the necessary level of investigation.
• Data Interrogation: Use force computer systems and databases to support investigations.
• Witness Interviews: Interview witnesses and obtain witness statements, documentary, and other evidence.
• Written Updates: Provide written updates and assessments on the outcomes of investigations.
• Disclosure Preparation: Assess and prepare materials for disclosure to claimants or their representatives.

What you’ll bring

• Investigative Skills: Proven ability to conduct investigations, collate, and appraise relevant information.
• Case Management: Ability to organize and manage allocated cases within set time frames.
• Critical Analysis: Skill in critically analysing information and identifying necessary sources to progress investigations.
• Independent and Team Work: Proven ability to work independently on allocated claims or as part of a team to contribute to investigations.
• Communication Skills: Effective written and verbal communication skills to obtain essential information for investigating and assessing claims.
• Accurate Reporting: Ability to provide accurate assessments and reports to inform decisions.
• Professional Communication: Ability to communicate investigation outcomes effectively and professionally to external parties.

We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example, we can arrange extra time for tests or provide a sign language interpreter). You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.

If your application is successful, we’ll ask you to complete a Management Vetting (MV)/ Security Clearance (SC) form; therefore, you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

Terms of appointment

This is a permanent role subject to a six-month probationary period.

If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.