Primary Servicing Specialist

Job Title: Primary Servicing Specialist

Location: Watford

Salary: Between £26,000 and £32,000 depending on experience

Hours: Monday to Friday 9 am to 5:30 pm

Benefits:

• Private Medical Healthcare
• Dental Scheme
• Additional half-day annual leave on your Birthday
• Annual leave purchase scheme
• Pension Scheme
• Perk box
• Free eye tests
• Christmas and Summer Social Events
• Top Performers Dinner each quarter
• Fresh fruit in the office
• 25 days holiday plus public and bank holidays

About the Role:

Are you currently working in Primary Servicing and would like to join a business where there is scope to develop and progress? This is the opportunity for you. Joining a specialist team, we have a new vacancy in the primary servicing team, servicing residential mortgage customers.

Responsibilities:

• Manage calls, posts and emails within SLAs
• Check new account uploads
• Submit Bacs files and action any unpaid direct debits or payments
• Deal with cash allocation, ensuring funds are applied to the appropriate account
• Deal with servicing team banking including card/cash allocation, redemption, part settlement etc.
• Scan title updates to files
• Action and apply redemptions and capital reduction funds to loans to redemption/completion
• Action all deeds of postponement, and easement requests to completion
• Dealing with E-DS1 uploads, payment holiday overpayments exit and refunds - credit arrears report
• Deal with solicitors missing title registration
• Deal with CRA returns (CAIS)
• Check and action accounts in credit at month-end
• Action the monthly consolidation refunds from the finance team
• Deal with any exceptions between Phoebus and Fusion
• Action on any Bank of England base rate changes or complaints
• Take calls from third parties to assist with the administration of their loans or queries

Experience required:

• Experience in servicing residential mortgages is essential from a primary servicing or specialist servicing environment
• Well organised
• Able to work under pressure
• Good telephone skills and attention to detail

For more information regarding the role of Primary Servicing Specialist, please contact us.

Stellar Select is acting as an employment agency and is a corporate member of the REC.