Telecoms Engineer

Job description

Job Description: Engineer - Better Comms, Central Bournemouth
Department: Operations
Location: Field-based, Southern

Benefits:

• Growth Opportunities: Join a supportive environment with ample room for professional development and career progression.
• Exciting Company Events: Enjoy events such as summer parties, Christmas celebrations, and access to an executive suite at a Premier League football club.
• Generous Holiday Allowance: 25 days of annual leave, plus bank holidays.
• Company Car: Provided, along with a fuel card for business use.

About Us:

At Better Comms, we are passionate about delivering top-tier telecommunications services nationwide. We focus on providing innovative VOIP solutions to a diverse client base, ensuring reliable and efficient communication systems that meet our clients' needs.

Role Overview:

As an Engineer, you will be responsible for visiting client sites across the country to deliver and install cutting-edge VoIP solutions. You will provide on-site and remote support to clients, assisting with technical challenges and ensuring their communication systems run smoothly post-installation.

Key Responsibilities:

• Plan, design, and implement customized VoIP solutions tailored to client requirements.
• Install, configure, and troubleshoot VoIP hardware and software (IP phones, routers, switches, servers).
• Provide ongoing technical support, troubleshooting, and maintenance for VoIP systems, promptly addressing any issues.
• Monitor VoIP network performance, optimising call quality and system reliability as needed.
• Ensure compliance with security and data privacy standards, including the implementation of encryption and access controls.
• Document VoIP configurations, network diagrams, and installation processes.
• Train clients and end-users on VoIP system features and functionality.

Skills and Qualifications:

• Bachelor's degree in a related field or equivalent professional experience.
• Proven experience with VoIP system installation, configuration, and support.
• Strong understanding of VoIP protocols, codecs, and SIP.
• Knowledge of network protocols and LAN/WAN infrastructure, including routers and switches.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Certifications such as CCNA or VoIP-specific credentials are advantageous.
• Ability to work independently and within a team environment.

Join us at Better Comms and contribute to delivering exceptional communication solutions to clients across the country!

Job Types: Full-time, Permanent

Benefits:

• Company car

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: On the road