Customer Service Specialist

Direct message the job poster from ByErim

Founder of ByErim, Natwest & Telegraph's #1 Female Entrepreneur to Watch 2022 & Influencer (700k+)

Head of Customer Service

We’re looking for someone to join us as Head of Customer Service (one man team) at ByErim!

The ideal candidate:

• Must have extensive experience using Gorgias
• Will be liaising with DHL and Royal Mail
• Must have experience handling claims with DHL & Royal Mail
• Must be based in the UK (ideally London)
• Recommended to have customer service experience in the beauty field
• Polite, understanding, and has a friendly tone of voice
• Able to work with the team (socials, COO, logistics) to ensure cohesive and up to date information is being shared across
• Experienced with Shopify
• Ability to think critically
• Friendly
• Fast communication
• Fluent in English (reading and writing)

This role is 2 hours per week on a freelance, part-time basis and remote at a £15ph rate.

If this sounds like you please send us your CV to Raashi@byerim.com

Seniority level

• Entry level

Employment type

• Part-time
• Industries: Personal Care Product Manufacturing