Customer Service Representative

Job Title: Customer Service Representative

Are you an experienced Customer Service Representative? Do you consider yourself proactive, detail-oriented, and an asset to a busy team? Are you based in or around Corby?

We have a 6-month fixed-term role available in Corby. This position is ideal for someone with strong customer service skills who is organized, responsive, and adaptable.

Role Overview

As a Customer Service Representative, you will be the day-to-day operational interface between our customers and the internal organization. This role focuses on managing customer enquiries, supporting order processes, and resolving complaints, ultimately driving customer satisfaction.

Location: Corby (hybrid, on-site for 4-5 days per week initially, then 2-3 days remote after 12 weeks)
Rate: £26,606 per annum / £14.00 per hour (PAYE)
Contract Length: 6 months, with potential for extension
Shift Pattern: Full-time, 36.5 hours per week (9:00 AM start with flexible hours based on business needs)

Key Responsibilities:

1. Customer Relationship Management: Build and maintain relationships with Account Managers and customers, offering support on orders, changes, complaints, and reporting.
2. Enquiry & Complaint Handling: Respond to customer enquiries promptly, ensuring timely and satisfactory resolutions.
3. Order Fulfillment: Collaborate with Supply Chain to manage order processing, prioritization, and delivery according to service level requirements.
4. Service Reporting: Generate reports to support internal reviews and customer evaluations, offering insights and potential improvements.

Essential Requirements:

1. Experience: Proven experience in customer-facing roles, including order management, complaint resolution, and enquiry handling.
2. Technical Skills: Familiarity with SAP (training provided) and Excel for data management is preferred.
3. Communication: Excellent verbal and written communication skills with the ability to work effectively across all levels.

Desirable Skills:

1. SAP knowledge or similar order management software experience.
2. Proficiency in Excel for reporting and data insights.

Benefits:

1. Competitive salary with paid holidays
2. Comprehensive CV advice and career support
3. Exclusive online discounts on dining, shopping, and more
4. Referral bonus of £300 for each successful candidate you refer
5. Potential for career advancement and permanent roles

Does this role sound like a match? Apply today! If your profile aligns with our requirements, a team member will be in touch to discuss the next steps.