Onsite IT Support Engineer

Company Description

MUST BE BASED IN THE UK AND FULL RIGHT TO WORK
Join Netcompany in leveraging technological innovations to foster societal transformation.

Netcompany was awarded 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024. As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.

Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs.

Job Description

As part of the IT Services in Netcompany, you will be part of a global support team where you will provide support both on-site from our office in Leeds and online with over 7800 users globally. You will quickly become acquainted with new processes and technical solutions, the learning curve will be steep, and it is crucial that you are driven by learning new things. In short, you get a workday where you make a difference.

As an Onsite IT Engineer, you will be responsible for:

• Single Point of Contact (SPoC) in Netcompany and thus act as an ambassador for IT Services.
• Providing support on O365, including Teams, Outlook, SharePoint, as well as local applications on PC and mobile devices.
• Performing practical tasks such as preparation and installation of equipment for new and existing employees.
• First contact for meeting rooms service with high-end AV solutions, printers and more.
• Participating in the purchase and distribution of hardware and software.
• Full ownership of your work tasks and project work.

Qualifications

• We are looking for someone who thrives in a fast-paced environment.
• Possess a strong customer service mindset and understand the importance of positively supporting the business and the team you work in.
• You can work independently and proactively based on an overall structured framework.

Furthermore, we envision that you have:

• Experience working within an IT department, providing support to end users.
• Excellent communication skills as you will be working with senior leadership and global teams.
• Good understanding of the Windows operating system and familiarity with M365, including popular tools like Teams and office products.
• Knowledge of computer accessories like docking stations.
• Relevant education or certificate related to IT support and/or computer technology would be highly desirable.

It is an advantage if you have knowledge of one or more of the technologies:

• Active Directory
• SharePoint
• Audio & Video technology.

Additional Information

Additional Requirements:

• Must be reliable and flexible.
• Hours of work will be between 08:00 - 18:00, with an 8-hour working day staggered across the 10-hour timeframe.

Essentials

• Must be willing to do UK based travel for projects.
• Must have the right to work in the UK.
• Must be able to attain a UK Security Clearance.

Benefits Include

• 25 days’ holiday.
• Private Medical Health care via Vitality.
• Pension contribution, Life Assurance.
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
• Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.

Company Information

Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024. At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in the UK, Denmark, Norway, Poland, Holland, and Vietnam.

Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme. If you need any reasonable adjustments or extra support during the recruitment process, please contact us at reasonableadjustments@netcompany.com.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries: IT Services and IT Consulting