Mortgage Processor

As a Mortgage Processor, you will provide support to the Mortgage Advisors and customers by accurately assessing new applications against underwriting criteria, following appropriate policies and procedures, and ensuring that pipelines are appropriately managed and progressed.

We are looking for someone to:

• Accurately process applications from receipt of pack to submission to underwriting, completing information on relevant systems and relevant fraud prevention checks.
• Provisionally underwrite and package new applications received, providing an initial case assessment and requesting any additional information required to progress to underwriting.
• Complete security checks with applicants where required, focusing on fraud avoidance, ensuring timely investigation, escalation, and reporting to minimize the risk to the business and the customer.
• Accurately manage the submission process, ensuring all data entry is accurately completed to ensure a smooth transition to underwriting.
• Proactively manage a pipeline of cases, ensuring that information is proactively requested from customers and third parties.
• Provide customers and other stakeholders with updates and ensure required information is requested within service levels.

Qualifications

Essential

• Mortgage processing/administrative experience.
• Customer service experience.
• Ability to assess and interpret information supplied, e.g., bank statements.
• Experience of working in a regulated environment.
• Strong communication skills, both written and verbal, with the ability to prioritize and work to deadlines.