Group IT Support Assistant

Thomas Carroll Caerphilly, United Kingdom Operations & IT On site

Company Description

Who We Are

Founded in 1972, Thomas Carroll Group plc is one of the biggest employee-owned companies in Wales. We provide a breadth of professional services for businesses and individuals, including business and personal insurance broking, employee benefits, wealth management, health & safety, and employment law consultancy.

Over the years we have moved closer to our clients, opening local offices in Swansea, Pembrokeshire, Hereford, Newport, and London in addition to our headquarters in Caerphilly, near Cardiff.

Our people and the relationships we build with our clients are our differentiating strengths. In an industry where companies are increasingly sold or acquired by larger companies, we remain fiercely independent to ensure that we have a long-term succession plan in place for our employees and can always offer our clients the best help and advice available.

In December 2023, Thomas Carroll Group turned all 181 of our employees into co-owners of the company, made possible through the establishment of an Employee Ownership Trust (EOT). This move cemented our commitment to maintain our independence, increase employee engagement, and continuously invent and innovate to remain an industry leader.

The communities in which we operate and the environment that surrounds us are at the heart of what we do, from the formation of our ‘green team’ tasked with reducing our carbon footprint to the launch of the Thomas Carroll Charitable Trust in 2019, that was set up to support individuals, smaller charities, and other community initiatives in our local areas.

Position

Main Responsibilities

• Build and continually develop relationships with all group employees.
• Respond to 1st line day-to-day internal IT issues, prioritising as necessary, to ensure users are in a position to work efficiently. Ensure that those concerned are kept informed of progress and status using appropriate methods.
• Assist all employees on the use of IT equipment, IT software, and IT security.
• Ensure that all systems are secure from virus, hacking, and similar attacks, taking advice from third-party IT support companies where necessary.
• Understand and assist in the management of software used around the group to ensure downtime is kept to a minimum.
• Liaise with third-party IT support companies, software, and internet/telecoms providers on matters requiring assistance beyond in-house capabilities.
• Report any trends or serious matters to the Head of Group Operations for further investigation.
• Configuration of new PCs, laptops, and mobiles ensuring relevant software is installed according to the user’s requirements.
• Assist with configuration and systems setup of new offices or changes to existing offices.
• Assist with the research and implementation of IT-based projects when required.
• Remain up to date with current IT trends and knowledge as appropriate.
• Build and maintain an excellent understanding of the software used around the group to ensure we are achieving maximum efficiencies at all times.
• Assist with implementing updates to software and processes to improve efficiencies throughout the group.

Requirements

Necessary Skills / Knowledge

1. IT Knowledge – IT knowledge of operating systems, cyber security principles, hardware and software installation, and maintenance.
2. Technical Proficiency – knowledge of operating systems such as Windows and the M365 suite.
3. Problem-solving attributes – strong troubleshooting skills.
4. Great customer service skills – excellent communication skills to assist non-technical colleagues.
5. Organisational skills – ability to multitask and prioritise effectively.
6. Team player – ability to work well within a team and collaborate with colleagues.
7. Attitude – a positive attitude and a willingness to assist others.
8. Reliability – dependability in completing tasks, meeting deadlines with a strong work ethic.
9. Initiative – proactive approach to identifying and solving problems.
10. Adaptability – ability to work flexibly when handling a variety of tasks and adapt to changing priorities.
11. Eagerness to learn – a strong desire to continuously improve technical skills and knowledge.

Other Information

Job Type & Working Hours

Full-time, 35 hours per week, on-site.

9am to 5pm, Monday to Friday, including one hour lunch break.

Salary range £20,000-£22,000 depending on experience.

Thomas Carroll Group PLC

Address: Pendragon House, Crescent Road, Caerphilly CF83 1XX

Email: contact@thomas-carroll.co.uk

Phone: 02920 887733

Thomas Carroll are an Equal Opportunity Employer and are committed to excellence through diversity.

Information from this application may be processed for purposes permitted under the General Data Protection Regulation. Individuals have, on written request, the right of access to personal data held about them.

The organisation treats personal data collected during the recruitment process in accordance with its data protection policy. Information about how your data is used and the basis for processing your data is provided in the organisation's job applicant privacy notice.