Community Manager

We’re looking for a passionate and motivated Community Manager to join our dynamic and enthusiastic team at Rapport. Our client is a global leader in property management.

As the Community Manager, you’ll be in charge of overseeing all member spaces and acting as the main point of contact for customers. You’ll be joining a small team of 3 in the West-End. You’ll play a key role in fostering success in a supportive, fast-paced, and inspiring business environment. Your focus will be on engaging with members, boosting revenue, and ensuring retention through personalised and creative strategies.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, 8 AM - 5 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities:

• Cultivate a cooperative and inclusive community atmosphere among members, clients, and service providers.
• Provide outstanding daily service by supporting customers with professionalism, building strong relationships, and following established guidelines.
• Ensure smooth building operations and address any issues to maintain a fully functional environment.
• Stay attuned to business developments and communicate any relevant updates to the appropriate team members.
• Assess the needs of both current and prospective members, offering customised solutions to meet those needs effectively.
• Respond promptly to inquiries and requests, whether face-to-face, by phone, or email while ensuring to manage your own workload efficiently.
• Supervise the Community Team’s service delivery standards to always guarantee consistency and excellence.
• Handle complaints or concerns with care, coordinating with the necessary departments, escalating when necessary, and ensuring all actions are documented according to the agreed processes.

The ideal candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Maintain a polished personal appearance and exceptional communication skills.
• Approach tasks with initiative, organisation, and flexibility, demonstrating a keen eye for detail, effective time management, and a strong eagerness to develop professionally.
• Remain composed and decisive when faced with challenges, exhibiting confidence, discretion, and diplomacy in all situations.
• Effectively manage complaints and resolve issues with professionalism and confidence.
• Have experience in mentoring and coaching staff, with strong leadership qualities and a focus on team collaboration and engagement.
• Bring a background in workspace settings, with a preference for experience in delivering top-tier customer service (ideally 5-star).

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019.

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.