Data Analytics & Reporting Manager

Vaillant Group; Belper CP; On-site; GBP 30,000 - 60,000

Job description

Developing one of the most efficient heat pumps on the market. And turning the lights on only when needed. Both count. Both are us.

What makes us special

• Our recently refurbished contact centre provides our employees with a comfortable modern working environment to enjoy.
• Our contact centre is equipped with sit-stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work.
• We understand the importance of a good work-life balance and communicate shifts well in advance to our employees.
• Experience a range of team building events and competitions designed to be fun, social and to build team spirit.
• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.

What we achieve together

• Analyse relevant data to determine workload volumes for both our field service engineers and call centre, using CRM and customer booking trends, preferences and responses by geographical area, work type and volumes / dashboards / reports to provide feedback, insight, and knowledge to both Manager and the Service Director.
• Build statistical models to assess and forecast our service engineer workload volume and contact centre call volumes, utilising data generated from Salesforce and external partners to support the delivery of contract SLA’s, by forecasting volumes by geographical location taking into consideration product sales pipeline conversion rates, customer churn rate etc.
• Work closely with all service teams to collect and refine requirements to ensure the needs of these users are accurately understood and addressed in the continuous development of the reporting framework.
• Support the service organisation by identifying and communicating actionable insights to improve performance. Utilise technical skills and expertise to help identify potential risks and opportunities to help the continuous improvement of resource requirements based on workload.
• Manage and support a team of data analysts, working on clear goals to ensure best practices for data management.
• Be the primary liaison between department heads on all data related matters, to drive the business with all data requirements.

What makes us successful together

• Qualifications - An IT/Data analytics qualification is a requirement for this role, with a strong proven track record.
• The successful applicant will have strong data intuition and be a data-driven problem solver with the ability to decipher trends in data and communicate these to the relevant stakeholders.
• An excellent knowledge of visualisation systems with a strong preference for Power BI, SQL & Python.
• We welcome applications from candidates who are proactive and self-motivated, and that have a desire to solve problems and overcome barriers.
• Excellent written and verbal communication, and the ability to make complex data concepts easy to understand is essential.
• Strong attention to detail and accuracy is important.

We care about our planet and aim to work carbon-neutrally; for this reason, we can only accept online applications.
Let's save the environment together and eliminate paper applications.