Practice Manager

British Veterinary Association; Greater London; On-site; GBP 30,000 - 50,000

Job description

Alcombe Veterinary Surgery is looking for a passionate and experienced Practice Manager to join our friendly, dynamic team, covering both our Whitton and Osterley branches. As a key member, you'll play a vital role in ensuring smooth operations and delivering exceptional care to both our clients and their pets.

About the Role

This is an exciting opportunity to lead a dedicated team and contribute to the seamless operation of our practices. As Practice Manager, you'll be instrumental in driving day-to-day efficiency and enhancing the overall client experience. This is a full-time position, offering 40 hours per week, Monday to Friday, between 08:30 AM and 5:00 PM.

Your key responsibilities will include:

1. Leadership and Team Management: Oversee day-to-day operations, manage and motivate a dedicated team of veterinary professionals, and ensure a positive work environment.
2. Manage budgets, financial reporting, and billing processes, ensuring financial efficiency and profitability.
3. Client Relationship Management: Maintain excellent client relations, ensuring a high standard of customer service and addressing any concerns promptly.
4. Operational Efficiency: Develop and implement procedures to optimise practice operations, including scheduling, inventory management, and patient flow.
5. Compliance and Standards: Ensure the practice adheres to all relevant laws, regulations, and veterinary standards.
6. Health and Safety: Ensure that health and safety protocols are followed, maintaining a safe environment for staff, clients, and animals.
7. Problem-Solving: Address operational challenges and find practical solutions to improve practice performance and client satisfaction.

About Alcombe Vets

Alcombe Vets is a well-established first-opinion practice with two convenient locations in the heart of vibrant neighbourhoods. Both our Whitton and Osterley branches are easily accessible, with excellent transport links, and are just a short walk from local cafes, grocery stores, and community amenities.

Our practices are fully equipped with state-of-the-art facilities, including brand new dental x-rays, digital x-rays, ultrasound, a multiparameter machine, a microscope, and an in-house laboratory for diagnostics. We take great pride in our loyal and dedicated client base and the strong relationships we've built with them. Additionally, we support charitable initiatives and regularly work with organisations like Cats Protection and other local charities, providing care for pets in need.

Find a team that cares for you

Alcombe Vets is an RCVS-accredited, nurse-training practice. You will also have the opportunity to work at other practices within the Alcombe Vets group, providing cover when needed.

Because our people matter

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from -

Work-Life Balance

1. 6.6 Weeks annual leave
2. Additional leave for your birthday

Wellbeing

1. Private Medical Insurance
2. Employee Assistance Programme: 24/7 confidential helpline
3. Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
4. Initiatives focused on colleague wellbeing

Development

1. Learning and development opportunities via the IVC Evidensia Academy
2. Access to Vetlexicon - our online encyclopaedia provider
3. Infection Prevention and Control Programme
4. Quality Improvement Programme

Colleague Benefits

1. Company pension scheme. IVC Evidensia will make a contribution as well
2. Supporting a greener commute to work with a Cycle to Work scheme and Green Cars Scheme, subject to eligibility criteria
3. Voluntary benefits: we give you the flexibility to choose from a range of voluntary benefits to suit you
4. Access to discounts/cashback with hundreds of participating retailers
5. Discounted treatment for your own pets at an IVC Evidensia practice

Alcombe Veterinary Surgery, Whitton

80 Nelson Road, Whitton, TW2 7AY, United Kingdom

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Animals treated

Small animals

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