Customer Care Technician

Persimmon plc.; Doncaster; On-site; GBP 25,000 - 35,000

Job description

From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential.

We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities across the UK and delivering around 10,000 homes a year. We have 29 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities.

We’re looking for people like you, and this could be your opportunity to start Building Your New Possible.

What is the role?

This is an exciting opportunity to join the Customer Care Team. The role typically reports to the Customer Care Operations Manager/Head of Customer Care.

The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, maintaining high standards of customer experience.

The role will include:

1. Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLA’s.
2. Provide quality remedial works, ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.
3. Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, identifying all contra-charging opportunities.
4. Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.
5. Liaise with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the Customer Care Co-ordinators.
6. Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout the team.

What experience, qualifications and skills are we looking for?

1. Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools.
2. Strong patching and decorating skills would be preferred.
3. Painting and joinery experience is required.
4. PASMA certificate is advantageous.
5. Conversant with Microsoft Office.
6. Current CSCS Card (Construction Skills Certification Scheme).
7. First Aid qualification would be advantageous.
8. Full UK Driving Licence is required.

What’s in it for you?

The Salary & Benefits package includes:

1. Competitive salary (DOE).
2. Contributory pension.
3. Life cover.
4. Bonus.

When you join us, the future is yours to explore. You can realise your full potential through industry-leading training and clearly signposted career paths. Persimmon is where hard graft and team spirit means real variety, satisfaction and rewards. A place where you can be at your best, and even go beyond what you thought you were capable of. If this sounds like the place for you, apply today and start Building Your New Possible.

Persimmon are Proud Sponsors of Team GB

No Agencies please – Persimmon will not accept speculative CVs as a means of introduction.

Persimmon is an equal opportunities employer. We are committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination.

Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

If you have any questions about the job or application process please contact us at [e-mail]