Field Service Engineer - Felixstowe

Field Service Engineer - Felixstowe
Home and field-based role
Salary basic £37,500 pa plus benefits
Company Vehicle

Our client is one of the world's largest material handling providers. They have an opportunity for a Field Service Engineer responsible for maintaining, servicing, and repairing own and third-party equipment. The role will require the ability to deliver good customer service through product knowledge and customer interaction.

Key Responsibilities

1. Complete all service, repair, warranty and inspection jobs allocated daily, to a high-quality standard.
2. Build strong rapport and relationships with customers through professional behaviour and a customer-focused mindset.
3. Respond to routine enquiries from customers about the technical aspects of the organization's products and services.
4. Troubleshoot, investigate, and resolve standard technical problems that arise, ensuring ongoing customer satisfaction.
5. Develop skills and knowledge of the organization’s products and services.
6. Comply with all legal and company standards, such as code of conduct and H&S practices.

Key Skills Required

A strong problem solver with a customer-focused approach, you have good verbal and written communication skills. You are quality-oriented and experienced in flexibility and adaptability. Ideally, a self-motivated individual able to work as part of a team with enthusiasm and drive, you have:

1. Mechanical/Electrical Engineering qualifications (minimum NVQ Level 4 in engineering related course).
2. Experienced multi-skilled engineering experience with heavy plant equipment and working with Hydraulic Systems.
3. Able to read and follow electrical wiring diagrams.
4. Fault find and diagnostics of CANBUS Systems, as well as electrical fault finding.
5. Good IT literacy, numeracy, and analytical skills.

Benefits

£37,500 basic, plus overtime pay (1.5 Mon-Sat and double time Sundays).

Company Van with fully equipped mobile workshop.

Hours Mon - Fri 9 hour days.

5% Pension contribution, Healthcare, 24 days holidays (with annual increments).

25 Days holidays plus bank holidays.

4 x Life insurance.

Regular team meetings and employee specific career development plans.

Tailored training plan on Safety, company products, electrical systems, and OEM engines and transmissions e.g. Volvo, AGCO, Cummins, ZF, Allison, and Dana.