Hotel Receptionist

Front Desk Receptionist - (Opera PMS Essential)

Imperial London Hotels Group based at Royal National Hotel

40 hours (5 out of 7 days weekly rota)

£25,272.00 + Benefits

Imperial London Hotels currently operates seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.

The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms. The Bedford Hotel, The City Sleeper, The President Hotel, The Tavistock Hotel, The Morton Hotel and The Holiday Inn, Bloomsbury.

We are currently recruiting for a Front Office Receptionist based in the heart of Bloomsbury.

Responsibilities:

1. Ensure exceptional guest experience from check-in to check-out.
2. Anticipate individual guest needs and provide tailored service.
3. Maintain a welcoming environment at the reception and adjoining areas.
4. Provide expert knowledge of hotel services and local area.

1. Working knowledge of Opera is an ESSENTIAL REQUIREMENT FOR THIS ROLE.
2. Previous experience in a FRONT OF HOUSE customer-facing role or similar position.
3. Confident and engaging personality with the ability to build rapport quickly.
4. Effective problem-solving skills and ability to find resolutions.
5. Excellent organisational skills with the ability to balance different priorities and remain calm under pressure.

1. 28 Days Holiday pro-rata increasing with length of service up to 33 days.
2. Free meals on duty.
3. Uniform & dry-cleaning.
4. Workplace pension scheme.
5. £300 Refer a Friend Scheme.
6. Employee recognition and awards.
7. Social events.
8. Interest-free Season Ticket Loan / Travelcard Loan.
9. 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability).
10. Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets.
11. Shopping discounts across several high-street brands and online retailers (via Each Person).
12. Nursery Scheme via Each Person (subject to eligibility).
13. Early Pay - Instantly access a portion of the pay you’ve already earned.
14. Mental health first aiders support & well-being.
15. Employee Assistance Programme- Supported by Hospitality Action.