Customer Assistant - Cafe - Meole Brace Shrewsbury Simply Foods

ENGINEERINGUK; Shrewsbury; On-site; GBP 40,000 - 60,000

Job description

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Customer Assistant - Cafe - Meole Brace Shrewsbury Simply Foods

Employer: M&S
Location: Shrewsbury, Shropshire, UK
Salary: £12.00 p/h increasing to £12.60 p/h from 1st April 2025
Closing date: 26 Apr 2025

Summary
Cafe Customer Assistant
All the details

Work Pattern for this role:

Monday: 10:30-17:30
Saturday: 10:30-17:30

Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.

You'll be a brand ambassador who's ready to recommend and promote our delicious café menu. Through remarkable service, you'll make sure our customers feel truly valued every time they shop with us.

• Being digitally confident is essential. You'll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience.
• Efficiency and effectiveness are key aspects of your role ensuring that our customers don't wait while maintaining high standards in food safety and hygiene.
• Being a team player is crucial. You'll take responsibility for creating a great inclusive café environment.
• Flexibility is also vital. You should be confident to work effectively across various areas of the store.

Purpose

• To deliver a great shopping experience for customers, putting customers before task every time.
• Champion new ways of working within stores through an open mindset and positive attitude.
• Complete tasks and processes that deliver 'best in town' standards.
• Serve and sell across all channels brilliantly well.
• Be the voice of our customer to help us continually improve.

Key Accountabilities

• Serve our customers efficiently and brilliantly well - on the shop floor and at service points.
• Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy.
• Skilled to utilise all digital tools and communication channels to do the job.
• Share customer and colleague feedback to help us do things better.
• Own their own learning & development and proactively access digital learning solutions.
• Know the daily sales targets, priorities, promotions & selling opportunities.
• Have great product knowledge to sell and recommend our products and services.
• Proactively engage with customers to understand their needs and make recommendations.
• Complete tasks with pace and in line with SOPs.
• Follow safe and legal working practices.

Key Capabilities

• Understands how M&S operates and the role they play.
• Committed to delivering excellent work fast with great attention to detail.
• Open to and acts on feedback, asking for this regularly.
• Effective at communicating their intentions to others.
• Copes well with change and work challenges and recovers quickly from its impact.
• Builds positive relationships by being a good listener.

Technical Skills/ Experience

• Contributing to store sales and cost control.
• Comprehensive knowledge of customer shopping channels.
• Good level of product knowledge and services across the store.
• Good level of digital capability and use of digital tools and applications.

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership