Client Services Coordinator

Schillings; City Of London; On-site; GBP 25,000 - 35,000

Job description

Schillings is a multidisciplinary advisory firm with expertise in reputation, privacy and security.

We work with UK and international clients to successfully manage high-stakes opportunities and threats, using a unique combination of capabilities: legal; intelligence; communications; security and diplomacy.

We believe everyone has a right to fair treatment of their reputation, to a reasonable expectation of privacy and to feel safe.

Our experts sit within their specialist team but day-to-day work in multidisciplinary teams solving client problems. They are supported by our business services teams: Clients and Markets, HR, Finance, Risk and Compliance, IT and Client Services.

Because we are a growth business, opportunities appear in all areas and at all levels. We have the largest team of specialist media lawyers in the world, an expanding Intelligence & Investigations team, a growing Critical Risks unit, an evolving Digital Resilience practice, and a new communications agency – Schillings Communications – that will grow significantly in the next three years.

Schillings is a collaborative, fun and welcoming place to work, with a positive culture, strong values and a developed service ethic. We require commitment, diligence, agility and professionalism, and in return provide competitive packages and incredibly stimulating and interesting work. We are committed to sharing learning and creating development opportunities so you can progress your career with us. Our people’s career trajectory and longevity at Schillings is a good example of this: a third of our people have been at the business for over five years. Join us and become part of our story.

Job Title: Client Services Coordinator

Accountable to: Client Services Executive

Hours: 9:30am – 5:30pm

Job Purpose:

This role sits within our Front of House team on Reception and will be tasked with delivering exceptional client facing services relating to our meeting rooms and internal services to staff members to ensure the office always runs smoothly and efficiently.

Responsibilities:

Front of House/Reception:

• Maintaining and organising meeting rooms.
• Ensuring all external meetings are set up as required. Resetting rooms after meetings have finished.
• Meeting and greeting clients and guests, providing refreshments on arrival and ensuring all needs are met.
• Notifying the appropriate staff member of their guest’s arrival.
• Checking meeting room diaries, ensuring everything runs smoothly throughout the day.
• Ordering catering including evening drinks receptions, training sessions, client meetings etc.

Business Support and Administrative Duties:

• Responsible for stationery checks and placing orders.
• Responsible for refreshment stock and orders.
• Responsible for business card stock for the firm and all other branded stationery.
• Completing monthly credit card statement.
• Opening post, and assisting with other ad-hoc administrative tasks.
• Allocating lockers for new joiners.
• Logging helpdesk tickets on building management portal.

Organisational Skills:

• Responding to all enquiries (both externally and internally) in a timely, efficient, and effective manner.
• Act as the hub for staff enquiries and requests.
• Seek out opportunities to improve ways of working.
• Acting as fire warden for the office.
• Assisting Client Services Executive with projects.

Knowledge and Experience:

• Highly organised with advanced trouble shooting and multi-tasking skills.
• Able to manage competing tasks and prioritise appropriately.
• Reliable, flexible and trustworthy with a great work ethic.
• Articulate with strong written and communication skills.
• Well-presented with excellent attention to detail.
• Confident using Microsoft Word and Outlook.
• Ability to treat all internal members of staff as clients.
• 1 – 2 years’ experience in a similar role is essential.

Life at Schillings:

Given our audacious (and successful) business strategy, it is not surprising that Schillings has a very strong culture. The atmosphere is highly collaborative and focused on excellence. We have worked hard over the years to develop a coaching culture and are remarkably non-hierarchical, especially given our roots as a law firm. Schillings has adopted a set of values to put at the heart of this change and they reflect the intention and tenor of our ambitious plans. They are: ‘Innovative; Bold; United; and Excellent’. Our client list speaks for the outstanding results that have been delivered over many years and the task now is to grow without losing any of the commitment to delivering for clients or the service ethos. Finding people who share our values and can thrive in this environment is key to our success.

It takes a unique mix of people to create something truly great. We appreciate that diversity of thought, background and culture creates the best environment to truly innovate, solve problems and achieve our goals. We welcome candidates from all backgrounds – if you are driven and want to achieve your best then we will give you the platform and support to succeed.