Doorperson

Hilton Worldwide, Inc.; London; On-site

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.

Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

A World Of Rewards

• Hourly rate of £13.00
• A global travel program for team members
• Uniforms
• Meals whilst on duty
• To be part of a fabulous team

The hotel is located in the heart of Westminster, and with 256 beautifully appointed bedrooms, our outlets within the hotel offer exciting food and drink concepts, with the standards and luxury service Conrad is famous for. Supported by celebrity chef Sally Abe, they consist of:

• The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
• The Hedgerow, the hotel’s first cocktail bar, inspired by the beauty of the traditional British countryside
• The Pem, a glamorous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
• The Orchard, for afternoon teas and lighter meals
• The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
• Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.

A Doorperson maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, parking Guests' cars as required, overseeing delivery and safe keeping of luggage, and providing other services for all Guests.

What will I be doing?

• Comply with Company brand standards at all times
• Welcome guests on arrival and assist with their luggage
• Maintain frequent contact with regular Guests and visitors
• Park Guests' cars on the hotel premises, as required
• Provide a driving service to Guests, as required
• Ensure cleanliness and safety of all hotel vehicles
• Keep up to date on all hotel services as well as VIPs and special events
• Be knowledgeable on external locations, attractions, and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and guest service

What are we looking for?

A Doorperson serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous 5* luxury experience working within the hotel sector
• A valid driver's license with no outstanding driving restrictions or infringements
• Meticulous personal presentation and strong communication skills
• Calm, courteous, and discreet demeanor
• A good knowledge of the area and the country in general, preferred
• A passion for working on a team as well as autonomously

Travel:

St James Park Tube Station – District & Circle Line – across the road

Westminster Tube Station – Jubilee Line (4 Mins Walk)

Victoria Station (8 Mins Walk)

Waterloo Station (10 Mins Walk)

Job

: Guest Services, Operations, and Front Office