Customer Service Advisor Retail B2B

The retail sales support team is responsible for processing orders for major retailers and marketplaces such as Amazon and B&Q and ensuring the stock is delivered on time and in full by the requested delivery date. This role also includes providing customer quotes, stock updates, delivery and dispatch information, invoice queries and organising returns. Due to increased workloads, this role is initially a 9 month contract with the role very likely to become permanent.

Key responsibilities for the Customer Service Advisor

• Processing customer orders via phone, email, and EDI
• Handling queries related to inventory, pricing, and deliveries while resolving issues promptly
• Managing technical enquiries using electronic parts diagrams as a first level of support before escalation
• Building and maintaining strong relationships with customers and sales teams
• Proactively resolving concerns and keeping customers updated on orders and returns

What We're Looking For:

• Proven experience in customer service and administration
• Strong communication skills
• Attention to detail
• Able to work in a fast paced and demanding environment
• Proficiency in Microsoft Office; SAP would be beneficial but not essential
• A proactive, solutions-focused team player with excellent interpersonal skills

What's In It for You?

As the Customer Service Advisor, this is a fantastic opportunity to join an innovative market-leading company that prides itself on a positive culture, a strong brand, and offers real progression opportunities. You'll work in bright, modern offices with excellent facilities.

• Salary: Between £25,000 - £26,400
• Hours: 37.5 hours a week (Monday to Friday, 8:30 AM - 5 PM)
• Hybrid working model
• Holidays: 26 days plus bank holidays
• Training: Comprehensive training and onboarding
• Benefits: Progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events, and more!