ServiceNow - Senior Business Analyst

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ServiceNow - Senior Business Analyst - ITOM Module (CMDB & Discovery)

2 days a week onsite in Knutsford
inside IR35

Overall Purpose of Role

Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform.

Key Accountabilities

• Understand the current 'as is processes'
• Requirement specification for enhancement requests for existing ITSM/ITOM tools and processes
• Leading various ITSM customer working and focus groups to solicit requirements
• Direct interaction with customers - as well as on and off-shore development teams
• Identify areas of process and tooling improvement
• Ensure gaps are clearly defined and assessed
• Functional specification of 'target state' processes
• Work closely with the development teams throughout all phases
• Produce test strategies and engage actively in the testing phase
• Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements
• Work closely with BA's in other ITSM streams
• Take an active role in customer and stakeholder engagement sessions
• Take respective ownership throughout the project lifecycle
• Ongoing involvement in continuous improvement of operating process and toolset enhancement
• Conversant with Agile methods including SCRUM

Stakeholder Management and Leadership

Leadership

• Develops basic presentations to influence others
• Contributes to and encourages ideas; builds on suggestions of others
• Inspires confidence by making and honouring commitments; demonstrates initiative and competence; communicates a vision and strategy of own role
• Stakeholder Management: Ability to assertively manage stakeholders at all levels, including confidently challenging requests when necessary, while ensuring alignment with business objectives (experience with Barclays is desirable)

Management

• Can identify and map stakeholders of the project
• Demonstrates initiative and competence; supports and encourages positive working behaviours in others
• Effectively delegates tasks; provides examples of own ability to shift well from task to task
• Experienced in working in a team, creating and managing project plans
• Knows the objectives, initiatives and issues of their team & department and can use this to prioritise work

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Research, Analyst, and Information Technology

Industries

Operations Consulting