Key Account Advisor Helpdesk · Colchester ·

Cloudfm Group; Colchester; Remote; GBP 16,000 - 17,000

Job description

About Cloudfm

We’re driven by our mission to transform the Facilities Management industry and create a more sustainable future. Our smart solutions and cutting-edge technology help our clients optimise building performance and minimise energy waste.

How do you fit in?

The role of Key Account Advisor is responsible for monitoring the day-to-day operational performance of the account. Usually, the first point of contact for any client escalations, queries or issues, the Key Account Advisor will maintain ongoing communication with the client and liaise with relevant internal teams to ensure the timely resolution of issues while delivering outstanding customer service.

What you'll be doing day to day

1. Develop and maintain positive relationships and regular communication with key client contacts
2. Deal with client queries and day-to-day issues that impact the clients’ operation.
3. Work with relevant internal departments to ensure client issues are resolved as effectively and quickly as possible
4. Monitor operational performance and identify any issues
5. Work with the Account Manager to identify improvements and potential future opportunities for the client account
6. Assist the Account Manager with creating reports
7. First point of contact for internal teams that need support on a matter relating to their client.
8. Set up new users and sites on Cloud systems
9. Maintain and update client information in Freedom and the customer service desk manuals.
10. Review and approve uplifts
11. Follow up overdue tasks (over 30 days)
12. Attend client operational meetings and site visits
13. Assist Account Manager with client projects

What you'll bring to the table

• Knowledge of Facilities Management
• Experience in a client facing role

Why join us

You'll be welcomed by a passionate and friendly team, and will be part of an open, inclusive, and supportive culture. Working for a fast-growing and driven company, you'll have plenty of opportunities to learn and grow, if that’s what you’re after. We also offer a generous rewards package to help you make the most out of life, including:

• Salary: £16,500 per annum
• Remote working to help you achieve a balanced life.
• 25 days holiday increasing after 2 years’ service and an extra day on your birthday!
• Health Cash Plan to look after your physical and mental health.
• Enhanced Maternity, Adoption and Paternity pay
• Wellbeing support, confidential helpline, and counselling
• Retail cashback and discounts because who doesn’t love saving money?
• Electric car and cycle to work schemes.
• Life Insurance and Personal accident cover to give you peace of mind.

Additional information about the role

Please note this is a part time position working Monday to Friday, 5 hours per day, 25 hours per week, £16,500 per annum.

As this is a fully remote role, we like to meet candidates in person and therefore you would be invited to our offices in Colchester, Essex for interview. We're a nice bunch though so you should have fun!