The Bikery Shop Supervisor

1 day ago Be among the first 25 applicants

49 Gordon Street, Huntly, Aberdeenshire. AB54 8EQ

37.5 hours per week.

Tuesday – Saturday 09:30 – 17:30

Shop hours: 10:00-12:30 – 13:00-17:00

Salary: £13.90 / hour, £27,105 pa. Fixed term until 31 March 2026

Pension scheme. Personal development and wellbeing. Employee discount. Uniform.

Paid public holidays. 4 weeks annual leave, plus 2 weeks additional at Christmas

Responsible to: The Bikery Lead Coordinator

Who are we?

The Bikery is a dynamic and forward-thinking charitable company and a part of Gordon Rural Action.

At our repurposed bakery in Huntly, we have retail, training and workshop facilities where we refurbish and maintain bikes, sell them at affordable prices and use the proceeds to overcome barriers to cycling. Our goal is for a future where everyone has the opportunity for cycling and its benefits, via the power of community, bikes and skills. To give access to the support, advice and skills they need to maintain their bike and ride it safely. We support people’s personal development through hands-on work experience and relevant qualifications.

Role Overview:

An interactive, engaging shop-based customer-facing role as the first contact point for The Bikery ensuring our customers, team and community have a great experience of our services, goals and mission. Overseeing all aspects of the shop and its volunteers whilst liaising closely with the workshop, training and wider teams. Communicating and engaging with our customers and community is a vital part of the role via marketing, social media, website and events. A dynamic, varied and rewarding position where your experience, ideas and learning will help us grow our sustainable community with bikes and skills.

Who You Are:

Have an affinity for all things cycling, community and retail. Wonderful customer service, communication and organisational skills. You are hands-on, team orientated and happy to pitch in.

A competence in bike maintenance, retail and supervisor/team leading or management experience would be advantageous.

Be able to move and lift bulky items and bikes and tolerate a potentially low temperature environment.

You will need a satisfactory disclosure check.

Key responsibilities:

1. Creating a calm, friendly, supportive, positive and welcoming environment to the team, our community, customers and volunteers.
2. Working in and supervising the day-to-day running of The Bikery shop. From opening to cashing up and all things in-between.
3. Manage stock via epos system, replenishment, stock takes, deliveries, customer and workshop orders within budget.
4. Communicate and respond to customers enquiries, servicing/repairs and course bookings.
5. Assessing and booking in bikes for appropriate service and repairs.
6. Be an ambassador for The Bikery, its mission and values via engagement, events and activities.
7. Help promote The Bikery with regular marketing, social media and website updates.
8. Maintain accurate records and complete paperwork to a high standard.
9. Ensure resources are utilised effectively and efficiently with as little environmental impact as possible.
10. Adhere to Gordon Rural Action values, policies and procedures.
11. Monitor and maintain health and safety regulations.

If you would like to apply for the role or require any more information, please contact hello@thebikery.org.uk for an application form. Closing date 09:00 21 st April 2025

The Bikery is committed to ensuring that applicants and employees from all sections of the community are treated fairly and equally and not discriminated against on the grounds of gender, colour, race, nationality, marital status, religion or belief, sexual orientation, disability or age in keeping with our values of social responsibility, environmental sustainability, inclusiveness and empowerment.

Gordon Rural Action is a company limited by guarantee registered in Scotland, under Company Number SC154075 and is a charity registered in Scotland under Charity Number SC004883. Registered office: Gordon Rural Action, 55 Gordon Street, Huntly, AB54 8EQ

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Retail Recyclable Materials & Used Merchandise