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Security Shift Manager

Royal Holloway

Egham

On-site

GBP 40,000 - 49,000

4 days ago
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Job summary

An established industry player is seeking a Security Shift Manager to lead a dedicated team in providing a safe and secure environment on campus. This full-time, permanent role involves ensuring high-quality service delivery, responding to student needs, and maintaining operational policies. The successful candidate will enjoy a competitive benefits package, including generous leave and training opportunities, while contributing to a culture of safety and belonging. If you are passionate about creating a supportive environment in higher education, this role is an excellent opportunity for you.

Benefits

Generous annual leave entitlement

Training and Development opportunities

Pension Scheme with generous employer contribution

Cycle to Work scheme

Season Ticket Loans

Help with Eyesight testing costs

Free parking

Qualifications

  • Excellent customer service skills are essential for this role.
  • Knowledge of fire safety and first aid is desirable.

Responsibilities

  • Ensure a safe and secure campus environment for all members of the community.
  • Support students and respond to incidents with professionalism and approachability.

Skills

Customer Service Skills

Knowledge of Fire Safety

First Aid Knowledge

Driving License

Job description

Salary
£40,839 to £48,003 per annum - including London Allowance

Post Type
Full Time

Weeks per Year
52

Closing Date
23.59 hours BST on Friday 11 April 2025

Reference
0325-070

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Full-time, Permanent

Applications are invited for the post of Security Shift Manager within the Security team, Estates Department.

The role will be responsible for helping the Security team, Estates Department and the University in our active aim to provide a safe and peaceful learning environment where all members of our community can work and learn in an atmosphere of safety and equality with a focus on developing and delivering an atmosphere which fosters belonging.

Their major contribution is keeping our campus safe and secure but how that is done – in partnership and by consent – is the vital measure of success. This means ensuring effective service delivery of high quality that goes beyond solely maintaining an appropriate security environment for buildings, facilities, parking, and grounds on our campuses. Their team are first responders to students in distress, they are there to provide reassurance by their active presence and visibility, their role is to be approachable, open and professional; they are there to support students living their best lives at our university. The post holder must develop and constantly improve this approach.

The post holder will be responsible for ensuring their team members adhere to the operational policies in place and that the delivery of the service is in line with the agreed departmental SLA’s and KPI’s.

It is desirable that applicants have a good appreciation of student issues within the Higher Education sector. You must have excellent customer service skills. Candidates should also possess a clean driving licence, as team members are required to drive University vehicles when necessary. Knowledge of fire safety and first aid is desirable but full training will be provided as will a work uniform.

The Security Shift Manager shift pattern covers 24/7/365. The successful candidate will require to undertake an enhanced DBS check.

This is a full-time and permanent post that is immediately available.

In return we offer a highly competitive rewards and benefits package including:

  • Generous annual leave entitlement
  • Training and Development opportunities
  • Pension Scheme with generous employer contribution
  • Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
  • Free parking

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For queries on the application process, the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk.

This position is not eligible for hybrid working.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.

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