Restaurant and Bar Supervisor

In a Nutshell

We're actively seeking a Restaurant & Bar Supervisor for the Hillfield here at Pennyhill Park who will take responsibilities for the smooth running of the department alongside the Restaurant Manager. You will work as part of a team to constantly evaluate, train and improve the experience of our guests.

Your organisation skills will be put to good use working within a large team, being responsible operationally for the Hillfield Restaurant. Our beautiful location and fabulous grounds set in the Surrey countryside provide a wonderful environment to work in. We offer our guests the best possible experience whether an early morning breakfast, a wonderful buffet at lunch or some delicious a la carte choices at dinner.

Our friendly and hospitable team will deliver a welcoming and luxurious service, ensuring our guests have everything they need to make their time with us memorable.

Package Description

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

1. Competitive salary, benefits and we pay above the Real Living Wage.
2. 29 days holiday (increasing with length of service).
3. We operate a discretionary service charge system.
4. 50% Discount on food and beverage across all Exclusive properties.
5. Really big discounts of room nights across all Exclusive properties.
6. PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
7. Meals on duty provided for free.
8. Recognition and rewards scheme.
9. Access to our learning platform including great training and development programs.
10. Free gym access + where available dedicated classes.
11. B Corp accredited and commitment to improving our People, Product and Planet.
12. Free downloads to newspapers, magazines and books.
13. Cycle to work scheme.

Main Responsibilities

The responsibilities of our successful Restaurant & Bar Supervisor will be to:

1. Supervise, co-ordinate and where necessary, participate in the activities of all Restaurant team members to ensure the Restaurant standards are maintained and that outstanding customer service is delivered.
2. Assist in training team members, conducting meetings and briefings in order to maintain standards.
3. Assist the Manager in communicating relevant information within the Restaurant and with all other necessary departments.
4. Promote a culture of up selling within the Restaurant team.
5. Assist in running all Restaurant shifts, ensuring all team members adhere to the Restaurant standards of service.
6. Attend to guest’s requests and comments regarding food and beverage.
7. Deal with and record complaints from guests and all other significant activities in the Restaurant shift report and inform Restaurant Manager or Duty Manager on shift.
8. Ensure stock takes for crockery, china are carried out on a monthly basis.
9. Monitor that the Restaurant cleaning rotas and procedures are carried out on a weekly and monthly basis.
10. Ensure that a briefing is completed at the beginning of every shift.
11. Ensure that function sheets are being printed daily and communicated amongst the team.
12. Ensure the point of sale system is being corrected, updated, or notified to the Assistant/Restaurant Manager.
13. Assist in ensuring adequate supplies and materials and prepare requisitions when necessary.

The Ideal Candidate

Our successful Restaurant Supervisor will:

1. Have previous experience as a Chef de Rang/ Supervisor level in a similar role.
2. Have outstanding customer service skills.
3. Be highly organised.
4. Have an eye for detail.
5. Possess a strong knowledge of food, wines and cheeses.
6. Have an ability to supervise team members ensuring they deliver consistent quality of service.
7. Have a strong understanding of the high standards that are demanded from a luxury establishment.
8. Possess excellent communication skills.
9. Be determined to create a memorable guest experience.

About The Company

Exclusive Hotels and Venues is a family owned collection of six individual and characterful country house hotels and venues situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more, they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.