Ward Clerk

Job Summary

We have an exciting opportunity available for a Ward Clerk, based on our Later Life ward, Willows ward at Woodlands. In this role, you will also offer support to the other acute wards within the unit and reception. Full training will be given.

The position is a full-time post and an excellent opportunity for someone wanting to begin a career in the NHS. The successful candidate will build experience working in administration in a fast-paced environment with a supportive and friendly team.

Main Duties of the Job

Successful candidates will need to demonstrate exceptional communication, interpersonal, and customer service skills with an emphasis on teamwork.

Duties Will Include, But Not Be Limited To:

1. Data entry, typing, scanning, uploading to clinical systems, and other general administrative office duties.
2. Sorting and distribution of incoming and outgoing mail.
3. Call handling and face-to-face liaison with service users, carers, and colleagues.
4. Monitoring and ordering of stationery and other procurement requests.
5. To undertake any other appropriate tasks as requested by the Matron, Clinical Team Lead, or Senior Administrator to meet the needs of the service.
6. Previous experience of Trust IT system would be of benefit but not essential as all training will be provided.
7. Previous experience of all Microsoft packages is desirable in the successful candidate.
8. Some reception cover will be required but full training will be given.

About Us

Here at NSFT, we pride ourselves on being a welcoming, talented, friendly, and supportive team who like nothing better than sharing their experiences and learning from each other.

Benefits

• NHS pension
• Comprehensive in-house & external training programmes
• Career progression
• Starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• Staff physio service
• NHS discounts and many more.

Date Posted: 10 February 2025

Pay Scheme: Agenda for change

Band: Band 2

Salary: £23,615 a year gross per annum

Contract: Permanent

Working Pattern: Full-time

Reference Number: 246-ESU6952511

Job Locations: Woodlands, Ipswich Hospital, Heath Road, Ipswich, IP4 5PD

Job Description

We are looking for a confident, enthusiastic, conscientious, and flexible person with a can-do attitude! If you have good IT and communication skills and thrive on learning new skills in a fast-paced environment, then this opportunity could be for you!

We encourage and actively support further training and development for all our admin to help them grow within their roles and progress within the Trust.

Responsibilities

Job responsibilities

We are looking for a confident, enthusiastic, conscientious, and flexible person with a can-do attitude! If you have good IT and communication skills and thrive on learning new skills in a fast-paced environment, then this opportunity could be for you!

We encourage and actively support further training and development for all our admin to help them grow within their roles and progress within the Trust.

Person Specification

Experience:
Essential

• Experience of working in a busy office/reception environment
• Use of Microsoft systems
• Dealing with both internal and external customers

Desirable

• Data inputting / similar work

Qualifications:
Essential

• NVQ 2 Customer Services or equivalent qualification/experience

Desirable

• Knowledge of Trust's electronic records

Knowledge:
Essential

• Knowledge of Microsoft packages

Desirable

• Knowledge of clinical and patient administration systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants applying for entry clearance into the UK have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer Details

Employer Name: Norfolk & Suffolk Foundation NHS Trust

Address: Woodlands, Ipswich Hospital, Heath Road, Ipswich, IP4 5PD

Employer's Website: https://www.nsft.nhs.uk/Pages/Home.aspx