Production Support Analyst

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Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters.

As a Production Support Analyst you will have a proven track record of supporting and maintaining key business applications. This particular role will involve supporting a number of business critical database applications, troubleshooting and determining the appropriate course of action to resolve incidents with minimal disruption and impact.

Main Features of the role:

The ideal candidates will work as part of a team to deliver against set service level agreements.

Responsibilities will include:

1. Ensuring the resolution of Service Desk incidents in accordance with established standards, policies, procedures, configuration guidelines and service level agreements
2. Interfacing with the customer during the investigation/resolution of incidents
3. Utilising application knowledge to effectively troubleshoot, diagnose and resolve problems
4. Responding to any customer work requests
5. Performing daily preventative maintenance checks to detect/resolve issues before they impact the business
6. Develop and release solutions to identified application defects
7. Provide system advice to the customer
8. Supporting the customer business cycles
9. Working to agreed shift participation
10. Industry experience within similar roles, with knowledge of incident management processes
11. 3+ years technical expertise developing/supporting critical high volume Java based applications
12. Good communication skills – both written and verbal
13. Analytical approach
14. Team Player
15. Development or support experience using Oracle technology stack (e.g. SQL, PL/SQL, Oracle, Oracle Forms/Reports)
16. Experience working under pressure in order to meet agreed SLAs
17. Knowledge of Linux/Unix scripting

As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs. If you would like to discuss this further, please contact us via our dedicated mailbox - UK-Recruitment-Support@atos.net.

If you require additional support with the recruitment process, please let us know during the application process.

Learn more about us

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology.