Health Records Library Clerical Officer, Job Description (PDF, 208.4KB)

Walsall Council; Ballymena; On-site; GBP 24,000; Full time

Job description

Walsall Healthcare NHS Trust

About

Walsall Healthcare NHS Trust

We provide high quality, friendly and effective community health services from some 60 sites including Health Centres and GP surgeries. Covering Walsall and beyond, our multidisciplinary services include rapid response in the community and home-based care, so that those with long-term conditions and the frail and elderly can remain in their own homes to be cared for wherever appropriate.

We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate, and professional. We are committed to investing in our workforce.

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment.

We would particularly welcome applications from people from a Black, Asian, and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.

We support a range of flexible working for all employees and prospective applicants. The Trust works collaboratively with Black Country and West Birmingham Integrated Care Systems. Our objective is supporting ongoing flexible working across the partnership and transforming our workforce so that it is flexible and consistent as we redesign services for our integrated future.

Contact

Key details

Location

Site: Walsall Manor Hospital

Address: Moat Road, Walsall, WS2 9PS

Contract type & working pattern

Contract: Permanent

Hours: Full time - 37.5 hours per week

Salary

Salary: £23,615 pa

Salary period: Yearly

Grade: (NHS AfC: Band 2)

Specialty

Main area: Health Records Library

Job overview

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

Advert

You must possess excellent communication skills. Previous Health Records experience would be advantageous. It is essential that you are a well-organised, self-motivated individual and be able to adapt to the needs of the service. You must be able to work well as part of a team and on your own initiative.

Duties include:

• Record and receipt all requests from external agencies
• Locate all medical records, contacting various disciplines and departments as necessary
• Ensure verification of any identification is undertaken prior to disclosing information
• Forward copies of medical records to correct destination securely
• Supply copy records as per GDPR and Access to Health Guidelines
• Communication with both internal and external agencies i.e. Solicitors, Police, Coroners, other health care providers and general public
• A good working knowledge of Microsoft Office packages including Outlook.

Working for our organisation

Walsall Healthcare offers a host of support for colleagues across the Trust, for career development opportunities and health and wellbeing. Working as part of our Health Records Library team, you will be a valued member of our Digital Technology Services Directorate, at Walsall Healthcare NHS Trust.

Detailed job description and main responsibilities

Health Records Library operates 24/7, 365 days per year. You will have the benefit of working as part of a large, supportive team but are also expected to show initiative, work independently and demonstrate consistently high standards. Being flexible in approach and having an awareness of the need for confidentiality and integrity is vital in this role. You will be able to work in a calm organised way with the ability to multi-task. You must be confident, friendly and able to work in a very busy environment against extremely tight deadlines.

Please note your application will be transferred from the NHS Jobs system to internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.

Applicant requirements

You must have appropriate UK professional registration. This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Person specification

Qualifications

Essential criteria

• Good standard level of education (2 GCSEs or equivalent – preferably English and Maths).
• NVQ level 2 in Customer Service (or equivalent).

Knowledge and Skills

Essential criteria

• Knowledge of confidentiality and data protection issues.
• Excellent keyboard, IT and administrative skills.

Desirable criteria

• Numeracy skills and attention to detail.
• Good customer care and verbal communication skills.
• Lifting and manual handling techniques.

Experience

Essential criteria

• Dealing with patients/general public face to face or working in a customer-focused environment.
• Using MS Office and other Information systems/Patient Administration System (desirable) to input and update personal data.
• Working as part of a team in a busy environment.

Further details / informal visits contact

Name: Claffy Braganza

Job title: Health Records Access Team Leader

Email address: [email protected]

Telephone number: 01922 721172

Extension: 6879