Retail Store Manager (Norwich Haymarket)

Salary: Negotiable based on experience + an on-target bonus of 25%, paid out monthly based on your store's performance.

Hours: 37.5 hours across 5 days per week, including weekends on a rotation basis.

Join our big network made up of incredible people on a collective mission to provide better connectivity every day, for every customer. It means making an impact and delivering amazing experiences to every person who walks through the door. Everyone at Three has an integral role to play, and we need more energetic, super-talented people within our stores to help us take it one step further.

The Three Store in Norwich's Haymarket is located in the city centre, surrounded by a mix of high-street shops, cafes, and just a short walk from Norwich Castle and the historic Norwich Lanes shopping district. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Store Managers are at the forefront of driving commercial success and ensuring exceptional customer experiences from their team within the store.

As a Store Manager at Three UK, your role will be pivotal in guiding and inspiring your team to deliver the best customer experience whilst achieving and exceeding key performance indicators (KPIs) in a positive and high-performing work environment.

Key Responsibilities:

• Team Management: Manage, coach and develop your team equipping them with the skills and knowledge to build a cohesive and motivated team that is aligned with our brand values and objectives.
• Drive Commercial Excellence: Guide your team to achieve and surpass sales targets and KPIs through strategic planning and execution.
• Store Operations Management: Lead daily operational tasks to ensure seamless running of the store, maintaining high standards of efficiency and effectiveness.
• Elevate Performance: Utilise your commercial acumen to identify growth opportunities, implement innovative strategies, and consistently drive sales performance to new heights.
• Customer Engagement: Deliver outstanding customer service and create exceptional experiences to our customers, setting a high standard by leading through example, tailoring and promoting our innovative products and services.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

It all starts with you. We are seeking a sales and customer service-focused individual looking to take on the management position within our store.

Key qualities include:

• Management Experience: Prior experience in a lead store management role or a desire to step up from a different leadership store position.
• Team Development: Experience coaching and developing others, motivated by fostering a high-performing and cohesive team environment.
• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs, leading by example.
• Sales Achievement: Track record of guiding a team to work towards and exceed sales targets and key performance indicators (KPIs).
• Problem Solving: Resourceful and proactive in resolving general and escalated enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Store Manager and beyond.

We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.

At Three, we offer a range of benefits:

• A free staff handset + unlimited sim card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

As a bonus, within retail, you will also receive:

• A Tastecard membership
• Money to spend with Uber
• Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
• Opportunity to win ‘Three Celebrates’ monthly and annual awards

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.

We’re excited to receive your application to join Team Three!