IT Desktop Technician (Tees Valley/N.Yorkshire Coast)

Harrogate and District NHS Foundation Trust; Harrogate; On-site; GBP 40,000 - 60,000; Full time

Job description

At Harrogate and District NHS Foundation Trust, we aim to reflect our values in everything we do - Kindness, Integrity, Teamwork and Equality. So if you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, Harrogate and District NHS Foundation Trust is the place for you.

We are committed to providing the best possible levels of healthcare and we can only do this with the help of our incredible colleagues. We have a Strategy that is designed to empower, excite and mobilise everyone in the Trust behind a common purpose and that supports our cultural values of Kindness, Integrity, Teamwork and Equality.

NHS AfC: Band 5

Main area: IT
Grade: NHS AfC: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 421-CORP-1877R

Site: West Middlesbrough Family Hub
Town: Middlesbrough
Salary: £29,970 - £36,483 per annum pro rata
Salary period: Yearly
Closing: 25/02/2025 23:59
Interview date: 12/03/2025

Job overview

The Trust is seeking to recruit an IT Desktop Technician to primarily provide support to users of IT systems and services at our community sites across the Tees Valley and North Yorkshire coast.

You will support the use of hardware, software and telecommunications in the organisation, including providing high level onsite and remote IT technical liaison, support and network administration to computer users across the full lifecycle of incidents and problems. You will also receive and resolve requests for support and provide, where appropriate, some technical fault diagnosis, advice and guidance.

Main duties of the job

The role involves close working with all teams within the IT function and throughout the wider organisation, ensuring a quality client-focused service is delivered to users and providing second line support to users of IT systems and services across the organisation.

This role would suit someone who can work through technical issues, support colleagues that have a wide range of technical abilities, and have a logical thought process.

A successful candidate would be forward thinking, patient, able to simply explain technical issues to non-technical staff, and have exceptional knowledge of Windows 11 and Android operating systems.

A full, clean, UK driving license, and access to a vehicle insured for business use is essential to this role.

Working for our organisation

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications.
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.

Detailed job description and main responsibilities

For more information please see attached the job description and person specification. For any questions please contact Stuart Wilson on 07710645583 / [e-mail] or David Boys on 07741186106 / [e-mail].

Person specification

Qualifications

• Degree in a relevant subject or equivalent experience.

Experience

• Significant experience of working in an IT support environment.
• Working knowledge of workstation administration.
• Experience of working with clinical and corporate systems.
• Working knowledge of Microsoft Windows Server.

Knowledge

• Good understanding of LAN and WAN technologies and protocols, in particular TCP/IP.
• A good working knowledge of PC and server products - hardware and software.
• Knowledge of technologies such as PC peripherals, laptops, tablets.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.