Forensic Quality Manager-South

We are looking for a Forensic Quality Manager to report to the Head of Governance and Quality. In this role, you'll lead and develop an effective quality of service within Sexual Assault Referral Centres to ensure the successful implementation of a Quality Management System, which adheres to the requirements of ISO 15189 and the Forensic Science Regulators requirements.

Main Duties of the Job

As a Forensic Quality Manager, your task is to maintain an effective Quality Management System (QMS) across Mountain Healthcare. You'll work as part of a four-strong team and ensure the QMS meets all relevant standards. With your expertise, you'll be a senior figure, advising on key decisions, dealing with issues, and liaising with external contacts.

You'll also lead an audit program to test the QMS, analyzing performance data to spot areas for improvement. You'll represent Mountain Healthcare on both a regional and national stage and influence the landscape of quality management. You should therefore be an experienced professional with in-depth knowledge of relevant ISO standards. Ideally, you'll have set up and maintained quality management systems before. A natural problem solver with extensive auditing experience (and ideally auditor status), you bring excellent communication and people skills. Whatever your background, you'll be ready to make an impact from day one.

About Us

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare, and clinical telephone advice. Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system.

Job Responsibilities

Here at Mountain Healthcare, we are looking for a passionate, determined, and resilient individual to join our amazing team as a Forensic Quality Manager.

This Forensic Quality Manager role is a full-time vacancy of 40 hours per week.

• Developing relationships and working closely with United Kingdom Accreditation Service (UKAS), Forensic Science Regulator (FSR), Forensic Service Providers, and stakeholders such as the Forensic Capability Network (FCN) to ensure smooth and effective external assessments of the forensic disciplines, to identify the potential risks to the loss of accreditation or certification status.
• Reporting to top management on Quality Management Systems (QMS) status and areas in need of improvement.
• Be regarded as the first point of contact for all communications relating to quality.
• Informing the customers, UKAS, and the Forensic Regulator, of any significant non-conformances.
• The implementation of the QMS that meets accreditation quality standards, specifically the FSR Codes of Practice and ISO15189, leading project plans and working closely with IT services and regional managers to ensure compliance.
• Plan and manage audit schedules comprising internal horizontal, vertical and method witness audits, and external surveillance audits for accreditation.
• Supervise, train, and mentor trainee internal auditors, and personally undertake audits of key areas.
• Provide the Head of Governance and Quality with up-to-date information on the progress of Corrective, Preventive and Improvement actions.
• Negotiate and influence managers to ensure compliance.
• Fully support all areas by providing specialist advice and guidance on all matters pertaining to accreditation.
• Ensuring the service that the organisation provides is fit for purpose, remains consistent, and meets both external and internal requirements, including legal aspects such as GDPR, Health and Social Care Act, and the FSR statutory requirements, while maintaining an awareness of current legislation, updates, changes, and introductions of new legislation.

Company Benefits

• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Advanced rota planning for better work-life balance
• 6 weeks annual leave
• Pension Scheme
• Bonus Scheme
• Life Assurance
• Employee Assistance Programme
• Long Service/Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one year's service

Person Specification

Qualifications

• Degree or equivalent level of qualification in a relevant subject and/or proven relevant work experience, alongside a qualification in project management/quality management.
• Must hold a valid UK driving license.
• Experience of providing high-quality documents.
• Document quality assurance and formatting.
• Excellent communication skills, verbally and in written format through reports to senior management.

Experience

• Proven relevant work experience in quality management.
• Must hold a valid UK driving license.
• Experience of providing high-quality documents.
• Document quality assurance and formatting.
• Excellent communication skills, verbally and in written format through reports to senior management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.