Health Care Support Worker

RJAH Charity; Oswestry; On-site; GBP 20,000 - 30,000; Full time

Job description

Join to apply for the Health Care Support Worker role at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust.

We are currently recruiting a full-time Health Care Support Worker to join our Out-Patient Team, to support the preparation and effective running of our clinics and procedure room.

Main Duties of the Job

• You will be trained to undertake Venepuncture, both basic and specialist, ECGs, height/weight, blood pressure monitoring, urine testing and will use these skills daily as well as undertaking training to work in enhanced treatment room - where local anaesthetic operations are undertaken, working as support for registered practitioners.
• Start times of shifts will be variable, from 07.30 am onwards, we are open 6 days a week including evenings, to 8 pm. To meet service demand, the ability to work flexible/variable shifts is essential.
• We are looking for a colleague who can communicate effectively with a wide range of people, and applicants must be confident in keeping our patients updated with information.
• Our outpatient healthcare assistants play a vital role in maintaining standards of cleanliness. They also undertake manual handling of patients & equipment, and the role involves standing/walking for lengthy periods of time.

Job Responsibilities

• To communicate effectively with other members of the healthcare & administration teams, patients, relatives & carers & to answer the telephone, taking messages, whilst maintaining patient confidentiality & informing senior staff as required.
• To introduce self, using principles of my name is in all communications with others, to be welcoming and reassuring to patients, visitors, and carers/relatives.
• Working as part of the wider multidisciplinary team for the benefit of the patient, recognising and respecting each member of the team's role and contribution.
• Explain all procedures & care to patients. To observe patients' condition and behaviour, reporting any changes/concerns promptly and accurately to the appropriate staff member.
• Identify the patient and ensure that the correct patient records required are available for each area of work responsible for.
• Effectively provide and receive information orally, in writing & electronically daily.
• For each clinic/procedure, throughout each clinic/procedure, ensure patients, visitors & relevant others are kept informed regarding timings and reasons for any delays, as per Department Standard Operating Procedure, with regular visual and verbal updates. Keep team leader informed & up to date.
• Able to instigate help in the event of an emergency and assist senior team, as trained & required to do so.
• Maintain; ensure cleanliness and control stock/equipment/rooms used in all areas of Outpatient Department to standards expected by Manager and Infection prevention and control team, following per policy/procedure/processes.
• Under the direct/indirect supervision of trained staff, be able to assist patients in all aspects of patient care within competencies trained to do so, within NVQ Level 2 for direct care or equivalent.

Person Specification

Qualifications/Training

• Basic literacy & numeracy skills and excellent verbal communication skills.

Experience

• Previous experience of working within a relevant health care setting in a similar role is desirable.

Skills and Competencies

• Evidence of customer care skills/experience (written, oral, and electronic).
• Ability to work as part of a multidisciplinary team and be able to build rapport with people not met before.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled Worker Sponsorship to work in the UK are welcome and will be considered alongside all other applications.

For further information visit the UK Visas and Immigration website.