Club House Manager

Get Golfing CIO, a charity with a mission to make golf more accessible for all, is seeking a Clubhouse Manager with event sales experience to join our team at Hampton Court Palace Golf Club.

This is an exciting opportunity to work for a thriving and dynamic organisation which manages and operates 13 sites with 7,000 members and over 160,000 visitors each year.

The successful candidate will be part of a £20m revenue company of 600 people which reinvests profits from its operations into its venues, courses, the development of its people, and many community-oriented charitable initiatives local to its sites.

Role Purpose

The Clubhouse Manager will ensure the smooth and efficient operation of the Clubhouse, restaurant, and event areas. He/she will be accountable for all aspects of the day-to-day operations, including scheduling, staffing, recruitment, training, and development. The successful candidate will be responsible for updating menus and directly managing the Executive Chef to always ensure high-quality food and presentation which exceeds guests’ expectations. This role requires a sales-oriented approach working closely with our Venue Sales Manager to optimise the meeting rooms, Function Suite, grow revenues, and enhance the reputation of HCPGC for F&B and events.

Responsibilities

1. Oversee all aspects of the day-to-day operations of the Clubhouse.
2. Ensure the clubhouse, facilities and equipment, both inside and immediate surrounds meet our standards.
3. Own the weekly F&B operations plan to ensure continuous and profitable venue growth.
4. Manage and develop Clubhouse team members in line with key performance indicators.
5. Ensure that food and beverage offerings meet the needs of our guests.
6. Maintain the highest level of quality and service within the Food and beverage operation.
7. Develop and maintain systems for tracking inventory, ordering, and receiving supplies.
8. Monitor and manage Clubhouse budgets, including labour and food costs.
9. Directly manage the Executive Chef to develop menus to meet financial parameters.
10. Own and manage the overall guest experience within the Clubhouse and Function Suite.
11. Work closely with the marketing team to develop marketing campaigns for the venue.

Knowledge

1. Proven experience in a senior managerial sales role within the hospitality, events, or leisure industry.
2. Knowledge of inventory management, purchasing, and cost control techniques.
3. Proven track record in sales and delivering functions and events.
4. Experience in team management, leading both permanent and casual members of staff.
5. Experience in managing food and beverage operations within a hospitality environment.
6. Excellent communication and interpersonal skills, being client-oriented and guest-centric.

Approach

1. A proactive and results-oriented approach, with the ability to think strategically and act decisively.
2. Ability to work independently and make effective decisions.
3. Flexible schedule with the ability to work evenings, weekends and bank holidays as needed.
4. Ability to handle high-pressure situations, make quick decisions and solve problems.

Benefits

• Pension Plans
• Training & Development
• Free Golf
• 50% discount on food and beverage
• Staff referral bonus